Luxury Automotive Client Advisor

Jaguar and Land Rover of West Columbia • Clarksville, MD

6d • Onsite

About The Position

Jim Coleman Jaguar Land Rover in Columbia, Maryland, is seeking a relationship-driven Luxury Client Advisor to represent Jaguar and Land Rover and deliver an exceptional luxury vehicle purchasing and ownership experience. The advisor guides customers through each stage of the buying journey, from the initial introduction through vehicle delivery and beyond, using personalized service, product knowledge, and ongoing communication to build lasting client relationships.

The role involves presenting and demonstrating vehicles, helping clients understand vehicle technology and features, developing business through prospecting and referrals, and coordinating with Finance, Service, and Management to support a seamless customer experience. Advisors are expected to meet monthly sales, customer satisfaction, and performance goals while representing the dealership professionally and staying current on manufacturer products, incentives, and competitors.

The dealership describes itself as family-owned and operated, with a people-first, supportive, collaborative culture, strong executive leadership, an established customer base, modern technology and digital retailing tools, and opportunities for development and career advancement.

Requirements

• Automotive sales experience is preferred; luxury retail or commissioned sales experience will also be considered.
• Passion for exceptional customer service.
• Strong relationship-building, communication, and presentation skills.
• Professional appearance and demeanor.
• Self-motivation and a competitive drive to succeed.
• Excellent organization, follow-up, and time-management skills.
• Comfort using CRM systems and digital communication tools.
• Ability to work in a fast-paced, team-oriented environment.
• Valid driver's license and clean driving record.

Nice To Haves

• Automotive sales experience.
• Luxury retail experience.
• Commissioned sales experience.

Responsibilities

• Build meaningful relationships with new and existing clients.
• Deliver a personalized, consultative luxury vehicle purchasing experience.
• Demonstrate knowledge of Jaguar and Land Rover vehicles, technology, and features.
• Conduct professional vehicle presentations and test drives.
• Communicate consistently with clients by phone, email, text, and CRM tools.
• Generate business through referrals, repeat customers, networking, and prospecting.
• Maintain accurate customer records and sales activities in the dealership CRM.
• Work with Finance, Service, and Management teams to provide a seamless customer experience.
• Deliver vehicles with product demonstrations and technology orientation.
• Achieve monthly sales, customer satisfaction, and performance goals.
• Stay current on manufacturer product knowledge, incentives, and competitive vehicle information.
• Represent the dealership professionally, with integrity and enthusiasm.

Benefits

• Competitive compensation with unlimited earning potential.
• Performance-based commission and bonus opportunities.
• Five-day work week.
• Medical insurance.
• Dental insurance.
• Vision insurance.
• Health Savings Account (HSA).
• 401(k).
• Paid Time Off.
• Paid holidays.
• Life insurance.
• Short-term and long-term disability.
• Employee vehicle purchase program.
• Employee discounts.
• Paid manufacturer certification and ongoing training.
• Long-term career growth opportunities.
• Professional development.
• Career advancement opportunities within a growing dealership group.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed