Luxury Service Advisor

Jaguar and Land Rover of West Columbia•Clarksville, MD

About The Position

Jaguar Land Rover at West Columbia is seeking an experienced Luxury Automotive Service Advisor to join Jim Coleman Automotive, a third-generation, family-owned automotive group serving the Washington metropolitan area for more than 70 years. The position is for a proven Service Advisor with high-line or luxury automotive dealership experience who can provide the communication, professionalism, and personalized service expected by luxury clients. Jaguar Land Rover experience is preferred but not required. The role involves guiding customers through the service and repair process, communicating with technicians and other dealership teams, explaining recommendations and pricing, and maintaining strong customer relationships and customer satisfaction. The company describes its team environment as supportive and offers competitive compensation, benefits, training, and opportunities for professional growth.

Requirements

At least 2 years of Service Advisor experience in a high-line or luxury automotive dealership.
Proven success in customer satisfaction and service sales.
Strong communication and relationship-building skills.
Professional, polished, and customer-focused approach.
Excellent organizational and multitasking abilities.
Comfort working in a fast-paced dealership environment.
Tech-savvy and able to learn dealership and manufacturer systems.
Team-oriented, positive, and solutions-focused attitude.

Nice To Haves

Jaguar Land Rover experience is preferred, but not required.

Responsibilities

Greet customers and provide a professional, personalized service experience.
Listen to customer concerns and accurately document service and repair needs.
Prepare and manage repair orders from write-up through completion.
Communicate with technicians regarding diagnostics, repairs, and maintenance recommendations.
Clearly explain recommended services, pricing, and repair timelines.
Provide timely updates throughout the service process.
Present maintenance and repair recommendations confidently and professionally.
Coordinate appointments, vehicle drop-off, and pick-up.
Build strong customer relationships and maintain excellent CSI.
Work with technicians, parts, and service management to ensure an efficient workflow.