Luxury Beauty Advisor

Ulta Beauty, Inc.•Collegeville, PA

23h•Onsite

About The Position

The Luxury Beauty Advisor (LBA) maximizes sales for luxury cosmetics, skincare, and fragrance brands by engaging guests, identifying their needs, and helping them select and purchase merchandise. The role represents Ulta Beauty and its luxury brand partners, supports the Experience Manager, and contributes to sales performance, guest service, associate culture, and operational compliance. It calls for a passion for beauty, exceptional guest service, and the ability to learn and communicate product knowledge. The LBA provides personalized service and product recommendations, demonstrates products, performs makeup applications and skincare analysis, supports appointments and in-store events, and builds guest loyalty and client relationships. The position also maintains merchandise presentation, testers, cleanliness, replenishment, and other store standards; participates in training and promotional activities; and follows company policies and loss-prevention practices.

Requirements

High school diploma preferred.
Cosmetology or demonstrator license where required by applicable state law.
Demonstrated passion for and significant competency in sales, products, and service.
Ability to build and maintain strong customer relationships.
Ability to work independently and as part of a team.
Ability to handle guest concerns positively and proactively and prioritize multiple tasks in a fast-paced environment.
Strong verbal communication and interpersonal skills.
Ability to work a flexible schedule that includes days, evenings, weekends, and holidays.
Attend brand-sponsored trainings.

Nice To Haves

Cosmetics artistry experience.

Responsibilities

Meet or exceed luxury brand sales and clientele goals and contribute to store goals for retail and service sales, guest loyalty, retail shrink, and omnichannel sales.
Build the business by achieving sales targets, using product services and data capture to strengthen guest loyalty, recruit guests, and increase return visits.
Promote the guest loyalty program, including credit and the Ulta Beauty app.
Provide exceptional, personalized guest service, including greeting and engaging guests, offering samples, recommending complementary products or services, and communicating promotions, events, and services.
Build and maintain a customer list for luxury brand sales and provide superior service to guests.
Handle sales, refunds, and exchanges courteously.
Learn and share knowledge of luxury brands, including their heritage and products.
Perform makeup applications, skincare analysis, product demonstrations, and exclusive product demonstrations to support sales and the guest experience.
Book appointments and support services and in-store events that deliver a strong guest experience and meet sales goals.
Participate in brand and store promotions and marketing initiatives.
Use the clientele system to collect guest information and follow up after sales or sampling.
Stay informed about industry trends, products, services, ingredients, and benefits during work time.
Maintain prompt and regular attendance.
Contribute to an inclusive environment and maintain relationships with luxury brand partners through training, events, and promotions.
Resolve guest concerns according to Ulta Beauty standards and collaborate with managers and associates to grow the business.
Attend seasonal brand seminars and ongoing training and education.
Follow Ulta Beauty policies, procedures, and standards.
Represent brand image and follow the dress code, including wearing brand assets as directed.
Keep assigned work areas replenished, signed, and faced, and maintain testers in accordance with hygiene standards.
Maintain cleanliness and operational standards in luxury brand areas and other assigned store areas.
Participate in merchandise resets, planograms, marketing displays, physical inventory, and shipment processing.
Protect company assets by following loss-prevention practices and providing exceptional guest service.
Complete other operational tasks as directed.