Service Advisor - RideNow Surprise

RideNow Group•Surprise, AZ

3d•Onsite

About The Position

RideNow Group is seeking a Powersports Service Advisor to serve as the key connection between customers and service technicians, creating a positive repair and maintenance experience for powersports riders. The role is based in Surprise, Arizona, in the Service department, and is full-time. The advisor welcomes customers, translates their concerns into repair orders, coordinates service work, communicates progress, and explains completed repairs and invoices. The position is performed in a fast-paced, loud dealership environment with active showroom and warehouse traffic.

Requirements

Prior service writing or service advising experience in the powersports, automotive, or marine industries is preferred.
Exceptional communication and interpersonal skills to build trust with customers.
Strong computer skills, ability to multitask, and comfort using dealership management software.
Valid, active driver's license.
Ability to safely navigate dealership premises, vehicle lots, and showrooms around foot traffic and moving vehicles.
Comfort working in a loud environment with frequent motorcycle noise while maintaining situational awareness around showroom and warehouse traffic.
Ability to frequently bend, stoop, crouch, sit, stand, and move about the dealership throughout the workday.
Ability to regularly lift, move, or handle parts and equipment weighing up to 50 pounds, and push or pull powersports units and equipment weighing up to 850 pounds, with or without assistance.
Final candidates must successfully complete a background check and drug screening before their official start date.

Nice To Haves

Strong familiarity with motorcycles, ATVs, UTVs, and personal watercraft.
Motorcycle endorsement on driver's license.

Responsibilities

Greet service customers, listen to their vehicle concerns, and translate their needs into actionable repair orders.
Open, update, and close work orders accurately in the dealership system, including precise labor and parts estimates.
Keep customers informed about service status, job progress, estimates, and repair timelines.
Coordinate with certified service technicians and parts specialists to support workflow and timely job completion.
Explain completed work, maintenance recommendations, and invoices to customers.
Perform other job duties as assigned.

Benefits

Commission-based pay structures may be available based on performance and role requirements.
Medical, dental, vision, pharmacy, and telemedicine options, effective the first of the month after 30 days.
Health savings account and flexible spending account plans.
401(k) retirement savings.
Company-paid life and AD&D insurance, short- and long-term disability, and supplemental insurance options.
Paid time off accrual of approximately 10 days annually for full-time team members.
Paid store holidays.
Employee discounts on powersports vehicles, gear, parts, and accessories.
Employee assistance program.
Pet discount plan.