Service Advisor - RideNow Surprise
About The Position
RideNow Group is seeking a Powersports Service Advisor for its service department in Surprise, Arizona. The Service Advisor is the key connection between customers and service technicians, helping create a positive repair and maintenance experience for powersports riders. The role involves listening to customers’ concerns, translating them into repair orders, coordinating with technicians and parts specialists, and keeping customers informed throughout the service process. This position is based in a loud, dynamic dealership environment with motorcycle noise and active showroom, warehouse, and vehicle-lot traffic. The work requires frequent movement around the dealership and handling parts and equipment. Final candidates must successfully complete a background check and drug screening before their official start date; records are evaluated individually and a conviction does not automatically disqualify an applicant. RideNow Group describes its culture as high-energy and supportive, with a focus on motorcycles and customer dedication. The company is an Equal Opportunity Employer and is committed to an inclusive environment.
Requirements
- Exceptional communication and interpersonal skills to build trust with customers.
- Strong computer skills, ability to multitask, and comfort using dealership management software.
- An active, valid driver's license.
- Ability to safely navigate active dealership premises, vehicle lots, and showrooms around foot traffic and moving vehicles.
- Comfort working in loud environments with frequent motorcycle noise while maintaining situational awareness around showroom and warehouse traffic.
- Ability to frequently bend, stoop, crouch, sit, stand, and move about the dealership throughout the workday.
- Ability to regularly lift, move, or handle parts and equipment weighing up to 50 pounds, and push or pull powersports units and equipment weighing up to 850 pounds, with or without assistance.
- Successful completion of a background check and drug screening before the official start date.
Nice To Haves
- Prior service writing or service advising experience in the powersports, automotive, or marine industries.
- Strong familiarity with motorcycles, ATVs, UTVs, and personal watercraft.
- Motorcycle endorsement on driver's license.
Responsibilities
- Greet service customers, listen to their vehicle concerns, and translate their needs into actionable repair orders.
- Open, update, and close work orders accurately in the dealership system, including precise labor and parts estimates.
- Keep customers informed about service status, job progress, estimates, and repair timelines.
- Coordinate with certified service technicians and parts specialists to support smooth workflow and timely job completion.
- Explain completed work, maintenance recommendations, and invoices clearly to support customer satisfaction.
- Perform other job duties as assigned.
Benefits
- Medical, dental, vision, pharmacy, and telemedicine options, effective the first of the month after 30 days.
- Health savings account (HSA) and flexible spending account (FSA) plans.
- 401(k) retirement savings.
- Company-paid life and AD&D insurance.
- Short- and long-term disability coverage and supplemental insurance options.
- Competitive paid time off accrual, approximately 10 days annually for full-time team members.
- Paid store holidays.
- Employee discounts on powersports vehicles, gear, parts, and accessories.
- Employee assistance program (EAP).
- Pet discount plan.
- Commission-based pay structures are available based on performance and role requirements.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
