Service Advisor

Lithia & Driveway • Anchorage, AK

4d

About The Position

BMW of Anchorage is seeking a customer-focused Service Advisor to serve as the primary contact for service customers and deliver an exceptional vehicle ownership experience. The role involves identifying customer concerns and service needs, recommending maintenance and repairs, coordinating work with technicians, and keeping customers informed from their initial contact through vehicle pickup. Compensation is $60,000–$120,000 annually, with commission earnings based on performance and experience. The dealership requires open availability for a flexible schedule, including evenings, weekends, and holidays.

Applicants must be high school graduates or equivalent and at least 18 years old. The role requires at least one year of experience; previous Service Advisor experience is preferred. Candidates should have customer-service and communication skills, basic automotive knowledge, comfort using computers and dealership software, a valid state driver's license, and an acceptable driving record. The employer is a drug-free workplace and provides reasonable accommodations to enable individuals to perform essential functions.

Requirements

• At least 1 year of experience.
• High school graduate or equivalent.
• At least 18 years old.
• Experience helping customers and creating an exceptional service experience.
• Ability to communicate with customers and service personnel.
• Willingness to jump in where needed and follow through on promises.
• Basic automotive knowledge.
• Comfort using computers, technology, and dealership software systems.
• Valid driver's license in the state of residence.
• Acceptable driving record.

Nice To Haves

• Previous Service Advisor experience.

Responsibilities

• Answer incoming calls and greet customers while following established customer contact procedures.
• Build positive customer relationships by identifying concerns, assessing needs, and providing service solutions.
• Conduct vehicle walk-arounds to evaluate service requirements and recommend appropriate maintenance services.
• Communicate service recommendations, costs, timelines, and expected completion dates to customers.
• Secure customer approval for recommended services, multi-point inspections, and additional repair requests.
• Prepare accurate repair orders and service documentation using the ADP system while supporting upfront pricing standards.
• Coordinate repair activities by dispatching work to technicians and maintaining service requirements and progress.
• Provide ongoing repair-status updates to keep customers informed and engaged.
• Manage customer delivery by reviewing completed work, explaining services performed, and returning vehicles promptly.
• Process customer payments and ensure a seamless Sales-to-Service experience.
• Deliver exceptional customer service from initial contact through vehicle pickup.
• Follow through on promises and jump in where needed.

Benefits

• Competitive pay
• Medical, dental, and vision plans
• Paid holidays and PTO
• Short- and long-term disability
• Paid life insurance
• 401(k) retirement plan
• Employee stock purchase plan
• Lithia Learning Center
• Vehicle purchase discounts
• Wellness programs

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED