Service Advisor Jobs

About The Position

Requirements

• Strong interpersonal and communication skills
• Professional appearance and demeanor—representing the Milton Martin Toyota brand with pride

Nice To Haves

• Basic knowledge of Automotive maintenance and repairs preferred
• Experience with DMS systems and service scheduling tools a plus
• Prior experience in automotive service or retail sales preferred
• Bilingual (Spanish/English) a plus!

Responsibilities

• Listen to customers’ concerns and provide guidance and knowledge by recommending services confidently and clearly; keep them informed throughout the service process and follow up post-service.
• Manage appointments and ensure the service process is stress-free
• Collaborate across teams by communicating with technicians and fellow advisors to ensure accurate timelines, cost estimates and service updates
• Handle customer concerns with empathy, professionalism and integrity
• Offer logical diagnostics, maintenance packages and promotional specials and always conduct business with sincerity, honesty and genuine concern for the customer while making a genuine effort to achieve all sales goals for maintenance services.
• Help the team meet monthly goals while always putting customer satisfaction first

Benefits

• Medical, Dental and Vision insurance
• A 401(k)-retirement plan with company match
• Basic Life with AD&D and Short-Term Disability 100% covered by employer
• Employee Discounts and Rewards Program
• Paid Time Off
• Work/Life Balance
• Clear paths for Career Advancement and on-the-job training