Service Advisor - Baytown Ford

Sonic Automotive • Baytown, TX

3d

About The Position

As a Service Advisor at Baytown Ford, you will be a key member of the service team, providing outstanding customer service and supporting the smooth operation of the service department. You will serve as the liaison between customers and technicians to help ensure vehicles are properly diagnosed, serviced, and repaired in a timely manner. The role includes documenting concerns, explaining recommended work and costs, coordinating appointments and repairs, keeping customers informed, maintaining service records, preparing invoices, processing payments, and following up to ensure customer satisfaction.

Requirements

• At least 1 year of experience as a Service Advisor in an automotive dealership.
• Strong communication and customer service skills.
• Knowledge of automotive systems and basic technical understanding.
• Ability to multitask and thrive in a fast-paced environment.
• Excellent organizational and time-management skills.
• Familiarity with service department operations and procedures.
• Valid driver's license and a clean driving record.
• Authorization to work in the USA.
• Ability to pass pre-employment testing, including background checks, MVR, and drug testing.

Nice To Haves

• Experience using and working with CDK.
• Previous Ford experience.

Responsibilities

• Greet customers in a friendly and professional manner.
• Listen to customers' concerns and accurately document vehicle issues.
• Explain recommended services and repairs, communicate estimated costs, and obtain customer approval.
• Schedule appointments and manage service bay availability.
• Coordinate with service technicians to support timely completion of repairs.
• Update customers on vehicle status, provide repair timelines, and inform them of delays.
• Create and maintain detailed service records for each customer.
• Prepare and explain invoices, including breakdowns of services performed.
• Process payments and handle billing inquiries.
• Follow up with customers after service to confirm satisfaction and address concerns.
• Resolve customer complaints or issues promptly and professionally.
• Stay informed about automotive technologies and services.
• Provide customers with information about maintenance schedules and recommended services.

Benefits

• Medical, dental, and vision insurance.
• 401(k) with company match.
• Paid time off that grows with tenure.
• Sundays always off.
• Closed on Thanksgiving and Christmas.
• Employee pricing on purchases and leases.
• Free and discounted gym membership options.
• Exclusive travel deals on hotels, rentals, and airfare.
• Career growth opportunities in a Fortune 500 company.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed