Advisor IT Service Owner

Enbridge • Salt Lake, UT

1d • Hybrid

About The Position

At Enbridge, the Advisor TIS Service Owner supports and enhances Oracle Customer Care and Billing (CC&B) applications and related system interfaces that enable key business operations. The position combines application development, production support, troubleshooting, and stakeholder collaboration to ensure technology solutions align with evolving business needs. Working with business and IT partners, the role drives system improvements and supports the delivery of reliable, secure, and scalable technology solutions.

The role translates business requirements into functional and technical solutions; designs, develops, configures, tests, maintains, and enhances applications and integrations; and provides production support, complex troubleshooting, root-cause analysis, and timely issue resolution. It also supports testing and releases, monitors application performance, identifies risks and dependencies, recommends process improvements, maintains documentation, and serves as a subject matter expert for assigned applications and services.

The work is generally performed in a typical office environment. After-hours support, on-call rotations, standby coverage, and occasional overtime may be required. Limited travel within Canada and the United States may be required. Enbridge's FlexWork hybrid model offers eligible employees at Manager level and below options that may include working from home on Wednesdays and Fridays, a compressed work week, or flexible start and end times; eligibility depends on role requirements.

Requirements

• Related university degree or technical diploma in Information Systems, Computer Science, or a related discipline.
• At least 4 years of IT, systems analysis, application support, or software development experience.
• Experience supporting enterprise applications, including Java development, SQL scripting, XML technologies, and web-based applications such as Java Server Pages (JSP).
• Strong understanding of the software development lifecycle (SDLC), application delivery, change management, release management, and production support processes.
• Experience working with Linux and Windows Server environments, development tools such as Eclipse, and enterprise system integrations.
• Analytical, troubleshooting, and problem-solving skills, with the ability to communicate technical concepts effectively to technical and non-technical audiences.
• Ability to work independently, manage competing priorities, collaborate with onshore and offshore teams, and participate in an on-call support rotation.
• Legally authorized to work in the country where the position is located without requiring employment-based sponsorship from Enbridge now or in the future.

Nice To Haves

• Knowledge or experience with Oracle Utilities Application Framework (OUAF) and Oracle Customer Care and Billing (CC&B).
• Proficiency in change management and release management processes.

Responsibilities

• Translate business requirements into functional and technical solutions that support operational and customer service objectives.
• Design, develop, configure, test, maintain, and enhance Oracle CC&B applications, interfaces, and system integrations.
• Provide technical expertise and production support, troubleshoot complex issues, conduct root-cause analysis, and drive timely resolution.
• Collaborate with business stakeholders, project teams, and technical partners to prioritize, deliver, and implement application enhancements and releases.
• Support functional, integration, regression, and user acceptance testing to ensure solution quality and reliability.
• Monitor application performance, identify risks and dependencies, and recommend continuous improvement opportunities to optimize business processes.
• Develop and maintain technical, operational, and support documentation.
• Serve as a subject matter expert for assigned applications and services.
• Participate in on-call support rotations and, as required, after-hours support and standby coverage.

Benefits

• Flexible benefits program with employee-selected coverage levels for health, dental, insurance, and disability.
• Paid maternity and parental leave: up to 20 weeks for birth-giving parents and up to 12 weeks for other eligible parents.
• Retirement savings plans, including a savings plan with company stock as an investment option.
• Paid time off, vacation, sick leave, paid personal days depending on location, and paid holidays.
• Employee and Family Assistance Program.
• Wellness Program supporting physical, mental, social, and financial well-being.
• Eligible employees at Manager level and below may have hybrid work, compressed work week, or flexible start and end time options, depending on role requirements.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level