Service Advisor

Honda•Whitestown, IN

About The Position

Tom Wood is seeking a high-performing, customer-focused Service Advisor to deliver an exceptional service experience for clients. The role combines automotive technical knowledge, strong communication, and a commitment to excellence aligned with the company’s values. The Service Advisor welcomes customers, communicates service recommendations and repair progress, coordinates repairs with technicians and parts departments, prepares estimates, and recommends maintenance and dealership offerings. Previous Automotive Service Advisor experience is required. Offers are contingent on passing a background check, motor vehicle record review, social security verification, and drug screening.

Requirements

Previous experience as an Automotive Service Advisor.
Strong understanding of automotive systems, maintenance, and repair processes.
Exceptional communication and interpersonal skills.
Proficiency with dealership management systems such as Xtime and Dealertrack.
Ability to multitask in a fast-paced environment while maintaining accuracy.
Professional demeanor consistent with a luxury brand.
Valid driver’s license and clean driving record.

Responsibilities

Greet each client warmly and professionally, providing concierge-level service.
Listen to customer concerns and clearly explain service recommendations.
Communicate repair status, timelines, and additional needs consistently.
Build customer relationships to encourage loyalty and repeat business.
Write accurate repair orders documenting customer concerns and technician findings.
Coordinate with technicians and parts departments to support efficient workflow.
Prepare precise cost estimates for repairs and maintenance services.
Review completed work with customers and explain findings clearly.
Recommend maintenance services based on manufacturer guidelines and vehicle condition.
Meet service sales goals while maintaining transparency and trust.
Promote dealership programs, warranties, and service packages.