Service Advisor/Sales Consultant

Felts Family Car Care•Burleson, TX

About The Position

Felts Family Car Care is hiring a Service Advisor / Service Consultant for its family-owned automotive repair shop in Burleson, Texas. The role focuses on creating a welcoming, hospitable customer experience, building trust and lasting customer relationships, and helping customers make informed decisions about their vehicles. Automotive knowledge can be taught; the company emphasizes a genuine interest in serving people, confident communication, and a willingness to learn. The position works closely with customers, technicians, and the team throughout the repair process. The schedule is Monday through Friday, with weekends off.

Requirements

Friendly, outgoing, personable, and approachable demeanor.
Excellent communication and listening skills.
Positive, can-do attitude.
Honesty, dependability, organization, and professionalism.
Comfort discussing recommendations and pricing with customers.
Team-oriented approach and pride in doing things the right way.
Willingness to learn.

Nice To Haves

Automotive experience.

Responsibilities

Welcome customers with a positive attitude and genuine hospitality.
Listen to customers' vehicle concerns and accurately document their needs.
Explain diagnostic and Vehicle Health Inspection processes.
Communicate repair recommendations and preventive maintenance needs clearly, honestly, and in a friendly manner.
Keep customers informed throughout the repair process.
Help customers make confident, educated decisions about their vehicles.
Build lasting customer relationships.
Work with technicians and the team to provide an outstanding customer experience.