Service Advisor - Flagstaff, AZ

Velocity Vehicle Group•Flagstaff, AZ

About The Position

The Service Advisor provides customer service in the maintenance area of a commercial truck dealership. The role includes greeting customers, listening to and clarifying vehicle concerns, conducting inspections, checking for recalls, retrieving vehicle information, and reviewing maintenance records and service schedules. The Service Advisor explains estimates and timelines, provides customers with daily updates, and contacts them when their vehicles are ready for pickup. The position also involves preparing and processing repair orders, verifying warranty and service contract coverage, explaining provisions and exclusions, obtaining approval signatures, entering orders into the service database, and coordinating with the Estimator and Dispatcher. The Service Advisor monitors repair progress, reviews completed work, collects payment, and closes service orders. Administrative work, including warranty repair order documentation and customer relations, is performed as needed.

Requirements

Proven technical expertise.
Knowledge of trucks and parts.
Excellent customer service skills.
Excellent communication skills.
Excellent problem-solving skills.
Strong organizational skills.
Excellent time management skills.
Ability to work in a fast-paced environment.
Ability to work well with internal and external customers.
Ability to lift up to 50 pounds at times.
Ability to pass a post-offer drug screening, physical examination including a lift test, and background check.

Responsibilities

Greet customers upon arrival in the maintenance area.
Listen to customers’ descriptions of vehicle symptoms, clarify problems, and conduct inspections.
Proactively check for recalls and retrieve vehicle mileage and VIN information.
Review vehicle maintenance records and service schedules.
Explain estimates and timelines and provide daily customer updates.
Call customers when their jobs are complete and their trucks are ready for pickup.
Build and maintain good customer relations.
Submit documentation for warranty repair orders and perform other administrative duties as needed.
Verify warranty and service contract coverage by examining records and documents, and explain provisions and exclusions.
Prepare repair orders describing symptoms, problems, causes, and required repairs or services.
Obtain approval signatures, enter repair orders into the service database, and send them to the Estimator and Dispatcher.
Monitor repair work to help ensure vehicles are ready when promised.
Print warranty documents and repair orders, and issue sublet purchase order numbers.
Review completed jobs, collect payment, and close service orders.