Harley Davidson Service Advisor

Martin Harley-Davidson • Louisville, KY

2d

About The Position

Martin Motorsports is seeking a Service Advisor for its Harley-Davidson Louisville location. The Service Advisor schedules service work and promotes and sells additional services customers need. The role requires a professional appearance and includes customer service, repair-order coordination, estimates and approvals, repair follow-up, payment processing, and vehicle delivery.

Requirements

• High school diploma or equivalent.
• Willingness to undergo a background check.
• Valid motorcycle and driver’s licenses with an M endorsement.

Nice To Haves

• Previous powersports experience preferred.
• Harley-Davidson experience is a plus.

Responsibilities

• Maintain the customer satisfaction index (CSI) rating established by management.
• Maintain dealership standards for hours per customer repair order written and effective labor rate.
• Ensure repair orders, invoices, and other documents are accounted for.
• Meet the forecast established by the Service Manager.
• Greet customers promptly and courteously; obtain customer and vehicle information.
• Schedule appointments using the appropriate systems.
• Obtain the customer’s signature on the repair order and provide a copy.
• Communicate with customers to determine mechanical problems and explain the importance of manufacturer-recommended maintenance.
• Explain additional service needs, including costs and timing, and obtain appropriate approval and authorization numbers from service contract companies before repairs.
• Document repair instructions on repair orders and initiate vehicle inspections.
• Provide accurate labor and parts estimates.
• Document special pickup or delivery arrangements on the repair order and transfer the information to the invoice.
• Follow up with customers on declined repairs and monitor the progress of each repair order.
• Contact customers about changes to estimates or completion times and record changes on repair orders.
• Handle telephone inquiries about work in progress and appointments.
• Compare final invoices with original repair orders and review them for completeness and accuracy.
• Accept cash and credit payments and maintain an accurate cash register.
• Deliver vehicles to customers and answer their questions.
• Keep service department pricing guides, inspection forms, maintenance menus, and other forms up to date.
• Complete training as directed by a supervisor and follow Employee Handbook policies and procedures.
• Perform other duties as assigned.

Benefits

• Medical, dental, vision, and life insurance.
• 401(k).
• Paid holidays.
• Weekly paychecks.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED