SERVICE MANAGER - HARLEY DAVIDSON

Michael Hohl Automotive • Carson City, NV

1d • $60,000 - $85,000

About The Position

The Service Manager oversees the service department’s daily operations, staff, and service quality, with the goal of providing exceptional customer satisfaction and meeting performance goals. The role includes implementing preventive maintenance programs, reconciling and analyzing service reports, and ensuring service activities align with company policies and customer expectations. The manager communicates with customers to understand and address their needs, resolve concerns, and encourage repeat business. The position also uses reconciliation, operations leadership, time management, building maintenance, electrical troubleshooting, customer interaction, and customer satisfaction skills to support efficient service delivery.

Requirements

• Proven experience in a service management role or similar position within the service industry.
• Strong understanding of operations leadership and time management principles.
• Skills in reconciliation, building maintenance, electrical troubleshooting, customer interaction, and customer satisfaction.

Nice To Haves

• Certification in service management or a related field.
• Experience in a Harley service department or the automotive service industry.
• Familiarity with customer relationship management (CRM) software.

Responsibilities

• Oversee daily service department operations to ensure efficient workflow and high-quality service delivery.
• Manage and train service staff, providing guidance and support to improve their skills and performance.
• Implement and monitor preventive maintenance programs to minimize downtime and improve service reliability.
• Engage with customers to understand their needs, resolve issues, and ensure satisfaction with services provided.
• Prepare and analyze service reports, reconciling data to identify trends and areas for improvement.
• Ensure service activities align with company policies, customer expectations, and business objectives.
• Oversee service facility upkeep and address technical issues that may arise.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed