Automotive Service Advisor

Berlin City Auto Group•Williston, VT

3d•Onsite

About The Position

Berlin City Kia is seeking a customer-focused, results-oriented Automotive Service Advisor for its Williston, Vermont team. The Service Advisor initiates automotive service and repairs by communicating with customers about requested maintenance, verifying warranty and service-contract coverage, and identifying additional maintenance or repair opportunities that support vehicle safety and performance. The role includes answering and making phone calls and emails, assisting customers face to face, and ensuring customers have a positive experience. It offers an opportunity to learn the day-to-day operations of the service department. Compensation is commission-based. The posting gives an income opportunity of $80,000–$100,000 annually and separately lists a pay range of $100,000–$110,000 annually. The role offers a flexible schedule and paid time off that accrues from the first day of employment.

Requirements

At least one year of prior automotive experience.
Valid driver's license and favorable motor vehicle record.
Ability to pass a pre-employment background check.
Authorized to work in the United States.
Strong customer-care skills and ability to explain vehicle issues in understandable terms.
Ability to set and achieve targeted goals and meet or exceed productivity and service standards.
Exceptional communication, organization, and follow-up skills.
Ability to work as a team player and interact professionally and courteously with customers, managers, and coworkers.
Technical aptitude and willingness to learn.

Nice To Haves

Interest in continual training and professional development.

Responsibilities

Communicate with customers to determine requested maintenance and service needs.
Verify warranty and service-contract coverage and explain relevant coverage to customers.
Identify and inform customers about additional maintenance or repair opportunities that may support vehicle safety and performance.
Provide each customer with an estimate of repair costs, including parts and labor, or identify applicable warranty coverage after completing an assessment of the vehicle.
Obtain customer authorization in a timely manner for additional repairs before the repairs are completed.
Establish a realistic, specific time promise for each customer, including customers waiting for service.
Maintain an accurate job-tracking sheet and balance workload using daily calculations of group capability to avoid carryovers and keep the production group supplied with work.
Handle customer communications by phone, email, and in person, with the goal of providing a positive customer experience.