Service Advisor

RBGlobal • Perris, CA

3d

About The Position

The Service Advisor provides maintenance and repair advice for loaders and other equipment and coordinates repair estimates and work. The role orders and maintains remote inventories of essential repair and maintenance parts, and oversees and audits machine maintenance and repair logs to support budgeting for upcoming repair and maintenance needs by branch and machine. The Service Advisor researches parts pricing and labor estimates, analyzes information, and creates reports and spreadsheets. The position interacts with branch staff, repair shops, and heavy equipment dealerships, and travels to branches and meetings as needed, up to 25% of the time. Other duties may be assigned based on business needs.

Requirements

• At least 5 years of prior experience as a service writer at an auto or heavy machinery dealership is preferred.
• Ability to multitask, prioritize, and manage time effectively.
• Ability to work independently.
• Ability to communicate and relate to all organizational levels, including senior leaders, clients, and strategic partners, through verbal communication, listening, writing, and presentations.
• Professionalism.
• Problem-solving and analytical skills.
• Ability to meet strict deadlines under demanding work conditions.
• Ability to lower repair and maintenance costs.
• Ability to work with repair and maintenance service providers to assess service needs.
• Work indoors and outdoors year-round and climb on and off large equipment and trucks.
• Travel up to 25% of the time.

Nice To Haves

• Experience as a heavy equipment mechanic.

Responsibilities

• Provide maintenance and repair advice on loaders and equipment.
• Coordinate repair estimates and repairs for loaders and equipment.
• Order and maintain remote inventories of essential repair and maintenance parts.
• Oversee and audit maintenance and repair logs for all machines to help budget upcoming repair and maintenance requirements by branch and machine.
• Research parts pricing and labor estimates.
• Analyze information and create reports and spreadsheets.
• Travel to branches and meetings as needed.
• Interact with branch staff, repair shops, and heavy equipment dealerships.
• Perform other duties as assigned based on business needs.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed