Automotive Service Advisor

George Moore Chevrolet•Jacksonville, FL

3d•Onsite

About The Position

George Moore Chevrolet is hiring an Automotive Service Advisor to help customers whose vehicles need servicing. The advisor serves as the connection between customers and the technicians performing maintenance and repairs, and keeps customers informed about service timing. Training is provided, and previous experience is not required. The role includes responding to incoming calls, following up with customers by phone, explaining dealership vehicles, features, warranties, and service needs, and contacting past customers to check their satisfaction. The position involves working both indoors and outdoors and performing a range of standing, walking, sitting, reaching, bending, kneeling, crouching, climbing, balancing, and lifting activities.

Requirements

Interpersonal and communication skills.
Customer service skills.
Ability to read and comprehend instructions.
High school diploma or equivalent.
State driver’s license with a satisfactory DMV driving record.
Must meet other company employment requirements, including a background check and drug test.

Responsibilities

Respond to inbound phone calls.
Make outbound follow-up calls to keep customers updated on service work.
Learn about dealership vehicles and explain their features and warranties to customers.
Answer guests’ questions about their vehicle service needs.
Contact past customers to ensure they are satisfied with their vehicles.

Benefits

Medical, dental, and vision coverage for full-time employees working 30 hours or more.
401(k) after one year of employment.
Longevity fund/bonus.
15 days of paid time off per year.
Five paid holidays: New Year’s Day, Independence Day, Labor Day, Thanksgiving Day, and Christmas Day.
GM training for all employees.
Closed Sundays.
Competitive hourly pay plus commissions and monthly bonuses.

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