Service Advisor

Sterling Automotive Group•Lafayette, LA

4d•$40,000 - $80,000•Onsite

About The Position

Join the Sterling KIA team in Lafayette, Louisiana, as a Service Advisor and serve as the face of the Service Department. Guide customers through the service process with clear communication, accurate estimates, and an outstanding customer experience from vehicle check-in through repair completion. This fast-paced position requires strong organization, multitasking, and excellent customer service skills. The schedule is full time, Monday through Friday from 7:00 AM to 5:30 PM, with every other Saturday required from 8:00 AM to 12:00 PM. Compensation is $40,000 to $80,000+ per year, consisting of salary and commission. Sterling describes its mission as attracting, developing, and retaining great people to create memorable experiences and lasting customer relationships.

Requirements

At least 1 year of dealership Service Advising experience.
Strong multitasking, organization, and time-management skills.
Professional appearance and demeanor.
Willingness to learn and adapt quickly in a fast-paced environment.
Must pass a background check and drug screen.
Valid driver's license with a clean driving record; must be at least 21 years old or have 3 years of driving experience.
High school diploma or equivalent.

Responsibilities

Assist customers throughout the service process, from vehicle check-in through repair completion.
Provide customers with daily updates on the status of vehicle repairs.
Communicate with Service Technicians about vehicle diagnoses and repair updates.
Clearly explain repair recommendations and cost estimates to customers.
Ensure customers receive a seamless and positive service experience.
Build strong customer relationships to encourage repeat business.
Deliver excellent customer service while managing multiple repair orders at once.