Service Advisor

Paul Miller Inc. • Parsippany, NJ

4d • $1,200 - $1,200

About The Position

The Service Advisor is the dealership’s first-line customer-relations and service sales representative. The role focuses on addressing customer and vehicle-related problems, meeting predetermined service sales objectives, and accurately completing designated administrative activities. The Service Advisor provides administrative and customer-relations support for the service department, advises customers about routine maintenance, and identifies mechanical problems by discussing concerns with customers.

Requirements

• At least two years of experience in an automotive dealership position.
• General knowledge of vehicles.
• Strong verbal, written, and electronic communication skills for dealing with customers, employees, vendors, and manufacturers.

Responsibilities

• Ascertain automotive problems and needed services by listening to customers describe symptoms, clarifying the issues, inspecting vehicles, reviewing maintenance records, and checking service schedules.
• Verify warranty and service-contract coverage by reviewing records and paperwork, and explain provisions and exclusions to customers.
• Develop estimates by calculating the costs of materials, supplies, and labor, including customer payments and deductibles.
• Prepare repair orders describing symptoms, problems, discovered causes, and required repairs or services; obtain approval signatures and enter orders into the service database.
• Maintain customer rapport by explaining estimates and expected vehicle return times, obtaining approval for estimates, exchanging contact information, and answering questions and concerns.
• Handle customer complaints and maintain high customer-satisfaction standards.
• Check vehicle service progress and contact customers when technicians discover additional problems; obtain approval for additional work and explain work performed and charges.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed