Truck Service Advisor I

TravelCenters of America • Denmark, TN

4d

About The Position

The Truck Service Advisor provides customer service at a TA Truck Service location, using knowledge of products and services to help customers and generate revenue. The role is primarily responsible for writing work orders, suggestive selling, and processing over-the-counter transactions. Advisors help coordinate repair and parts service while working to return travelers to the road better than they came. The position involves working in interior and exterior conditions and may include exposure to outdoor elements, shop-related fumes, particles, machinery, vibration, and loud noise.

Requirements

• High school diploma or GED.
• Good verbal and written communication skills.
• Previous cashier and customer service experience.
• Professional manner when interacting with customers, management, and coworkers.
• Strong suggestive selling skills.
• Basic computer skills.
• Ability to work flexible hours, including nights, weekends, and some holidays.
• Valid driver's license.

Nice To Haves

• Experience in a repair or parts shop.

Responsibilities

• Provide customer service and maintain knowledge of the products sold and services provided.
• Use suggestive selling skills to help generate revenue and influence customers professionally and with integrity.
• Write, detail, and process work orders and over-the-counter transactions.
• Write ETA work orders, secure purchase orders, and prepare and communicate customer quotes.
• Source parts from outside vendors and coordinate delivery.
• Prepare end-of-shift drops and shift reports, and understand various payment types.
• Maintain cleanliness of service counters, the showroom, and customer restrooms.
• Help maintain the safety of customers and team members.

Benefits

• Medical, dental, vision, and life insurance.
• 401(k) with a company match.
• Paid vacation and holidays.
• Tuition reimbursement.
• On-site meal discounts.
• Discounts on technology, travel, food, and fuel.
• Opportunity for growth and advancement with company-paid training.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED