Service Advisor - AN Honda Renton

AutoNation • Renton, WA

3d • $4,572 - $9,188

About The Position

AutoNation is one of the largest automotive retailers in the United States, offering new and used vehicles, customer financing, parts, maintenance, and repair services. As a Service Advisor, you will join a nationwide team servicing 20,000 cars a day and help build lasting customer loyalty. You will use communication skills, automotive knowledge, and technology to identify service and maintenance needs and opportunities that help keep customers safe on the road.

Working in the service department, the Service Advisor serves as the liaison between customers and Service Technicians. The role involves explaining technicians’ recommendations in clear language, suggesting appropriate additional services, and taking an active role in the service lane. You will help customers plan for ongoing vehicle maintenance and provide an exceptional service experience.

Requirements

• High school diploma or equivalent.
• Proven ability to provide an exceptional customer experience.
• Ability to set and achieve targeted goals.
• Demonstrated communication, consultative, interpersonal, and organizational skills.
• Willingness to follow up with customers.
• Experience and desire to work with technology.
• Valid in-state driver’s license and an acceptable, safe driving record.

Nice To Haves

• Prior sales experience is preferred but not required.

Responsibilities

• Set, confirm, and prepare for customer appointments.
• Meet or exceed targeted sales goals and customer satisfaction index targets.
• Greet customers in a friendly manner when they arrive.
• Determine vehicle needs based on customer information, vehicle walk-arounds, inspections, and test drives.
• Use a consultative selling process to help customers plan ongoing required vehicle maintenance.
• Prepare customer repair orders with transparent cost and time estimates.
• Communicate frequently with technicians and parts associates to support timely completion of work.
• Update customers on vehicle status according to their preferred method of communication.
• Follow up with customers to ensure their satisfaction.
• Develop superior product knowledge to help customers effectively.
• Provide an exceptional customer experience that drives loyalty.

Benefits

• Competitive compensation.
• 401(k) matching.
• Health, dental, and vision insurance plans.
• Maternity benefits.
• Associate purchase and discount programs for new and pre-owned vehicles, services, parts, collision, accessories, and AutoGear.
• Access to deals and discounts through YouDecide, a website with offers from providers and retailers.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED