Express Service Advisor

Nashville Nissan • Nashville, TN

1d

About The Position

Downtown Nashville Nissan is expanding its service department and is seeking an Express Service Advisor to join its team. The role welcomes candidates new to the automotive industry who have previous customer service experience in areas such as retail sales, restaurants, or hospitality. The ideal candidate prioritizes customer service and manages the customer experience from arrival at the service drive until the vehicle is returned.

Requirements

• High school diploma or GED equivalent.
• Excellent customer service skills.
• Ability to analyze information and multitask.
• Ability to work with little supervision.
• Self-motivated, enthusiastic presence in a team environment.
• Strong written and communication skills.
• Consistent and stable work history.
• Valid driver’s license and clean driving record.
• Professional appearance and work ethic.

Nice To Haves

• Previous customer service experience in retail sales, restaurants, or hospitality.

Responsibilities

• Maintain the Customer Service Index (CSI) rating established by the dealership service manager.
• Manage the customer service experience from the service drive until the vehicle is returned to the customer.
• Advise customers on vehicle care and the value of maintenance in accordance with manufacturer specifications.
• Communicate repair and maintenance timelines effectively to customers.
• Follow up with customers by phone or email about changes to estimates or pickup times.
• Document repair and maintenance changes on repair orders using the approved method.
• Resolve customer complaints and questions.
• Establish and maintain positive relationships with customers to encourage loyalty, repeat business, and referrals.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED