Express Service Advisor

Luther Bloomington Acura Subaru • Bloomington, MN

1d

About The Position

As a Service Advisor, you will own the customer’s experience in the service lane. You are the first point of contact with customers and should be well-versed in product offerings, inventory needs, technician scheduling, and customer service. From greeting vehicle owners on the drive line to explaining the repair process, Service Advisors help customers throughout their service visit. Individuals new to the automotive industry are welcome, including those with prior experience in customer service, retail sales, restaurants, or hospitality.

Requirements

• Organized and friendly personality.
• Demonstrated ability to manage others.
• Time management skills.
• Strong communication skills with customers.
• Professional, well-groomed personal appearance.
• Clean driving record.
• Willingness to submit to a pre-employment background check.

Responsibilities

• Oversee the flow of the Drive Lane.
• Ensure customers receive prompt, courteous, and effective service.
• Take ownership of the customer’s experience by carrying out assignments that help the dealership leave a positive impression.
• Provide concierge support for owner inquiries by phone or in person to ensure customers are handled appropriately.
• Ensure the daily inventory of technicians’ time is consistently sold to service customers.
• Distribute work efficiently among technicians.

Benefits

• Medical, dental, and vision coverage.
• Short-term and long-term disability.
• 401(k) with match.
• HSA/flexible spending.
• Life insurance.
• Paid vacation.
• Employee discounted pricing.
• Growth opportunities.
• Paid training.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed