Service Advisor

Turnersville Kia • Washington Township, NJ

4d

About The Position

Turnersville Kia is seeking a skilled, customer-oriented Service Advisor to support customers with vehicle maintenance and repair needs. The Service Advisor assesses concerns, recommends services, prepares service orders and cost estimates, and coordinates with technicians to help ensure repairs are completed accurately and on time. The role also manages appointments, keeps customers informed, explains completed work, and handles inquiries and complaints professionally. Candidates should have automotive service knowledge, strong customer-service and organizational skills, and experience using CDK. A high school diploma or equivalent is required; additional technical training is a plus. Employment is contingent upon a background check and a negative pre-employment drug screen.

Requirements

• Previous experience as a Service Advisor or in a similar customer-service role in the automotive industry.
• Strong understanding of automotive maintenance and repair processes.
• Excellent communication and interpersonal skills.
• Ability to explain complex technical information clearly and concisely.
• Proficiency with dealership management software and basic computer applications.
• Previous experience with CDK.
• Strong organizational skills and ability to manage multiple tasks in a fast-paced environment.
• Customer-focused attitude and commitment to providing high-quality service.
• Valid driver's license and clean driving record.
• High school diploma or equivalent.

Nice To Haves

• Additional technical training.

Responsibilities

• Greet customers and assess their vehicle service needs, providing advice and recommendations.
• Listen to customer concerns and document vehicle issues accurately for service technicians.
• Prepare detailed service orders and cost estimates, and explain recommended services and associated costs.
• Coordinate with service technicians to support timely, accurate repairs and maintenance.
• Keep customers informed about the status of their vehicles throughout the service process.
• Manage customer appointments and scheduling to minimize wait times.
• Review completed work with customers, explain repairs and services performed, and ensure customer satisfaction.
• Handle customer inquiries, concerns, and complaints professionally and courteously.
• Maintain current knowledge of Kia vehicles, service procedures, and warranty policies.

Benefits

• Competitive wage structure.
• Comprehensive benefits package, including health insurance and retirement plans.
• Ongoing training and opportunities for professional development.
• Supportive and positive work environment.
• Opportunities for career growth and advancement within the dealership.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED