Automotive Customer Service Advisor

Pep Boys•Everett, WA

4d•$17 - $22

About The Position

The Automotive Customer Service Advisor contributes to organizational growth through customer engagement, product and service knowledge, and follow-up at the service desk, sales floor, and register. The role is the first point of contact for customers by phone and in the store, and involves scheduling appointments, understanding customer needs, explaining processes and timelines, building trust, and recommending parts and services. The advisor supports service-business organization and productivity through work orders, register transactions, vehicle inspections, and knowledge of service and replacement parts. Under management direction, the advisor assists with customer care, work orders, register transactions, facility maintenance, and outside-purchase ordering. The role also performs and participates in express automotive services, follows safety procedures and company policies, helps maintain a safe and organized shop, and communicates effectively with customers, associates, and management. In designated locations, the advisor may serve as a secondary key carrier and assist with opening and closing.

Requirements

High school diploma or equivalent.
Valid driver's license.
One year of related experience in an automotive service environment.
Basic knowledge of arithmetic, including addition, subtraction, multiplication, division, percentages, and fractions, and ability to apply mathematical formulas to calculate commissions and discounts.
Strong verbal communication skills.
Strong customer service skills.
Ability to work days, nights, weekends, and holidays.
Ability to frequently lift, carry, and place merchandise and supplies weighing up to 50 pounds without assistance.
Ability to stand and walk for long periods and frequently reach overhead and below the knees, squat, bend, stoop, kneel, and twist.
Ability to climb ladders to retrieve and stock merchandise.
Ability to communicate effectively in person, by telephone, or using telecommunications equipment.
Ability to enter and locate information on a computer, present information to small and large groups, and visually verify information, often in small print.
Ability to safely operate a motor vehicle.

Nice To Haves

One year of sales experience preferred.

Responsibilities

Serve as the first point of contact for customers by phone and in the store.
Engage customers, schedule appointments, build trust, understand needs, communicate processes and timelines, and sell appropriate parts and services while meeting Company Customer Care standards.
Support the organization and productivity of the service business through work orders, register transactions, vehicle inspections, and knowledge of services and replacement parts.
Assist with customer care, work orders, register support, facility maintenance, and outside-purchase ordering under management direction.
Follow cash, credit, check, refund, and return policies; work with management to address customer service issues, complaints, and business opportunities.
Conduct or participate in express automotive services, including tire mounting, balancing, rotations and repair; oil changes, fluid top-offs, lubrication, filter and bulb replacement; battery installation and starting and charging system testing; cosmetic car services; and vehicle inspections.
Execute safety procedures and ensure wheel torque and oil and fluid services meet standard operating procedure directives.
Partner with management to maintain a safe and healthy work environment that complies with applicable laws and company policies and procedures.
Communicate effectively with associates, management, and customers; interpret and retain information and apply knowledge appropriately.
Perform basic and detailed opening and closing responsibilities as a secondary key carrier in designated locations.
Maintain an organized and neat shop.
Adhere to company policies, procedures, and safety and environmental rules.
Perform other duties as assigned.