REPLACEMENT Mobile Service Advisor

Rush Enterprises • Hickory, NC

4d

About The Position

The Mobile Service Advisor coordinates customer repairs performed through mobile service and works closely with mobile service technicians to meet customer needs. The position creates and maintains repair orders, monitors repair progress, communicates estimates and schedule changes to customers, obtains authorization for additional repairs, dispatches technicians, and coordinates payment and credit approval. The employee may also be assigned other duties or instructions by their leader.

Requirements

• High school diploma or GED.
• At least 1 year of related experience and/or training, or an equivalent combination of education and experience.
• Strong interpersonal and communication skills.
• Personal computer skills and familiarity with accounting and other dealer-operations software.
• Punctuality and readiness to work at the agreed-upon time.

Responsibilities

• Create repair orders in the business system according to mobile technicians’ and customers’ needs.
• Review repair orders to ensure work is completed and any additional work and authorization are documented; close repair orders as appropriate and in a timely manner.
• Maintain work-in-process repair orders until completion and contact customers for payment upon completion.
• Coordinate with mobile technicians to check repair progress throughout the day.
• Contact customers about changes to estimates or promised completion times, explain cost and time requirements, and obtain proper authorization before additional repairs are performed.
• Handle telephone inquiries about inbound work and work in process.
• Dispatch mobile technicians to customer locations for repair needs.
• Establish customers’ methods of payment and obtain credit approval when necessary.
• Maintain high customer satisfaction standards.
• Maintain a safe work environment by observing safety procedures and requiring staff to follow safety rules and regulations.
• Follow other instructions and perform other duties requested by the employee’s leader.

Benefits

• Healthcare benefits.
• 401(k) plan with company matching.
• Employee stock purchase program.
• Performance-based incentives.
• Ongoing training and development opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED