Mobile Service Advisor

Brasada Ford • San Antonio, TX

3d

About The Position

The Mobile Service Advisor sells and schedules needed mobile service work in the service department. The role coordinates customer vehicle pickup and delivery, gathers vehicle and customer information, documents reported problems on repair orders, and recommends additional service based on vehicle history and inspections. The advisor advises customers on vehicle care and manufacturer-recommended maintenance, prepares written estimates, establishes promised completion times, obtains repair authorizations and payment arrangements, and keeps customers informed about repair progress or changes. The role also reviews and closes repair orders, explains completed work and charges, handles appointment and work-in-progress inquiries, completes Ford certification testing as required, maintains customer satisfaction, and keeps a professional appearance and clean work area. This position has no supervisory responsibilities.

Requirements

• High school diploma or equivalent.
• 3–6 months of related experience and/or training.
• Ability to read and interpret safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to write routine reports and correspondence.
• Ability to speak effectively before customer or employee groups and to present information and respond to questions from managers, customers, and the general public.
• Ability to perform arithmetic using whole numbers, common fractions, and decimals, and to compute rates, ratios, percentages, and other specified figures and amounts.
• Ability to define problems, collect data, establish facts, and draw valid conclusions.
• Ability to interpret technical instructions in mathematical or diagram form and deal with abstract and concrete variables.
• Manufacturer training.
• Valid driver’s license.
• Ability to perform the essential duties satisfactorily, with reasonable accommodations available for individuals with disabilities.

Responsibilities

• Coordinate pickup and delivery for Mobile Service customers.
• Schedule service appointments and obtain customer and vehicle data before arrival when possible.
• Call customers promptly and courteously to obtain vehicle information.
• Accurately and clearly document customer-reported vehicle problems on repair orders.
• Review service history, inspect vehicles, and recommend additional needed service.
• Advise customers on vehicle care and manufacturer-specified maintenance.
• Provide complete, accurate written cost estimates for labor and parts.
• Establish promised completion times and consult the dispatcher when necessary.
• Obtain customer signatures on repair orders and provide customers with copies.
• Establish customers’ payment methods and obtain credit approval when necessary.
• Notify the dispatcher of incoming work and check repair progress throughout the day.
• Contact customers about changes to estimates or promised times, explain the details, and obtain authorization before additional repairs.
• Review repair orders to confirm completed work and document any additional work and authorization.
• Close repair orders as appropriate and explain completed work and charges to customers.
• Complete Ford certification testing as required.
• Maintain high customer satisfaction standards.
• Handle telephone inquiries about appointments and work in process.
• Maintain a professional appearance and keep the work area clean.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED