Mobile Service Advisor
About The Position
J.C. Lewis Motor Company is seeking a Mobile Service Advisor at its Pooler, Georgia location. The advisor serves as the primary point of contact for Mobile Service and commercial fleet customers, owning the customer service experience from start to finish. The role involves coordinating service appointments, keeping customers informed, managing technician time and service workflow, and working with the service team to provide efficient, professional support. Some work may be performed from home, and after-hours phone availability may be needed for urgent or time-sensitive matters. The position is scheduled Monday through Friday, with in-office hours from 1:00 p.m. to 6:00 p.m., remote work from 7:00 p.m. to 10:00 p.m. as needed, and after-hours availability from 10:00 p.m. to midnight as needed. Remote hours vary with workload and may conclude earlier once responsibilities are complete. Pay is $55,000 or more per year, depending on experience.
Requirements
- Strong written and verbal communication skills.
- Time management skills and the ability to manage multiple tasks.
- Organized, friendly, and professional personality.
- Professional appearance and demeanor.
- At least 19 years of age.
- Valid driver's license and acceptable driving record.
- Willingness to submit to a pre-employment background check.
Nice To Haves
- Commercial vehicle or fleet experience in a service advisor role is preferred.
- Experience in customer service, retail sales, or hospitality is welcomed, including for candidates new to the automotive field.
Responsibilities
- Coordinate and manage service appointments to support efficient scheduling and workflow.
- Communicate with customers, provide updates, answer questions, and explain the service process.
- Take ownership of the customer experience by providing accurate, timely, and professional support.
- Ensure technician time is effectively managed and service work is distributed appropriately.
- Work with the service team to streamline processes and deliver excellent results.
- Manage relationships with commercial fleet customers.
Benefits
- 401(k) with company match.
- Paid time off and holidays.
- Medical, dental, and vision insurance.
- Life insurance and AD&D.
- Short- and long-term disability.
- Employee Assistance Program.
- Supportive work environment with career advancement opportunities.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
