Service Advisor

Rockland CDJR•Nanuet, NY

About The Position

The Service Advisor meets and greets service customers promptly and professionally, identifies and verifies vehicle service needs, and recommends appropriate services, parts, and accessories. The role involves estimating costs and completion times, obtaining customer authorization, tracking repair progress, and communicating changes or additional recommendations. The Service Advisor also administers warranty repairs according to manufacturer guidelines, confirms appointments, follows up after repairs, and inspects vehicles before customer delivery. The position requires compliance with state and federal automobile repair and consumer protection laws, as well as conduct consistent with the company’s values. The employer describes comprehensive training, competitive compensation, and benefits, and notes that the listed duties are not exhaustive and may change to meet business needs.

Requirements

Two or more years of previous experience as a service advisor.
High school diploma or equivalent.
Valid driver license in the state of employment and a good driving record.
Great attitude and high-energy personality.
Excellent customer service skills.
Professional appearance and work ethic.
Ability to work well in a process-driven environment.
Outstanding verbal and written communication skills.

Responsibilities

Meet and greet service customers promptly in a professional and courteous manner.
Inspect vehicles and review service history to identify and verify customer service needs.
Promote appropriate services, parts, and accessories by understanding the products and associated service requirements.
Provide accurate cost and completion-time estimates and obtain proper customer authorization.
Track service progress throughout the day and contact customers about changes to cost estimates, delivery times, or recommended services, obtaining approval as needed.
Administer new and used vehicle warranty repairs in accordance with manufacturer warranty guidelines.
Confirm service appointments by telephone the day before the scheduled visit and conduct post-repair follow-up.
Inspect vehicles before delivery to ensure services and repairs were performed correctly, and communicate results to customers.
Meet state and federal requirements for automobile repair and consumer protection.
Demonstrate behaviors consistent with company values when interacting with customers, coworkers, and vendors.