Automotive Service Advisor
About The Position
Vaden Automotive is seeking an experienced, customer-focused Automotive Service Advisor to join its service team. The role is suited to someone who can build trust with customers, explain repair recommendations clearly, and help keep a busy service department moving. Vaden Automotive describes itself as a growing dealership organization with more than 50 years of service to customers and communities throughout Georgia and South Carolina, offering automotive professionals stability, resources, and opportunities to build a long-term career. The Service Advisor provides a professional, welcoming customer experience from vehicle intake through delivery. The position involves documenting customer concerns, coordinating appointments and repair orders, discussing maintenance and repair recommendations, communicating updates, and collaborating with technicians to monitor repairs. The advisor also reviews completed work with customers and follows up to support satisfaction and repeat business. Vaden offers competitive pay consisting of salary, commission, and bonuses; health, dental, and vision insurance; a 401(k) with employer match; paid vacation and holidays; employee discounts on vehicles, service, and parts; ongoing training and professional development; career advancement opportunities; and a supportive leadership and team environment. Vaden Automotive is an equal opportunity employer committed to diversity and inclusion.
Requirements
- Previous Automotive Service Advisor experience is strongly preferred.
- Solid understanding of automotive maintenance and repair.
- Strong communication, customer service, and interpersonal skills.
- Excellent organization and time-management abilities.
- Ability to prioritize and multitask in a fast-paced environment.
- Professional appearance and positive attitude.
- Team-oriented approach and strong work ethic.
- Valid driver's license.
- High school diploma or equivalent.
- Must pass a pre-employment background check and motor vehicle record (MVR) check.
Nice To Haves
- Dealership or independent automotive repair experience is welcome.
- CDK and Xtime experience is a strong plus.
Responsibilities
- Greet customers and create a professional, welcoming service experience.
- Listen to customer concerns and accurately document vehicle needs.
- Schedule appointments and manage repair orders.
- Review recommended maintenance and repairs with customers.
- Explain technical information in a way customers can easily understand.
- Communicate repair updates and timelines throughout the service process.
- Work closely with technicians to monitor vehicle repairs.
- Recommend appropriate maintenance and dealership services.
- Review completed work with customers before vehicle delivery.
- Follow up with customers and build relationships that encourage repeat business.
- Maintain a high level of customer satisfaction throughout the service experience.
Benefits
- Competitive pay consisting of salary, commission, and bonuses.
- Health, dental, and vision insurance.
- 401(k) with employer match.
- Paid vacation and holidays.
- Employee discounts on vehicles, service, and parts.
- Ongoing training and professional development.
- Career advancement opportunities within Vaden Automotive.
- Supportive leadership and team environment.
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
