Service Advisor at Honda of Fort Myers

Morgan Auto Group•Fort Myers, FL

About The Position

Honda of Fort Myers, part of Morgan Auto Group, is seeking a qualified Service Advisor to provide professional service and support customers throughout the repair process. The role focuses on identifying customer needs, communicating repair status and costs, coordinating timely and accurate repairs, and building customer satisfaction and loyalty. Advisors earn an average of $75,000–$120,000 depending on experience. The company offers a team environment, training and support, and opportunities for advancement.

Responsibilities

Greet customers promptly and provide timely, professional service.
Promote customer satisfaction and loyalty, including by finding effective approaches to customer service.
Listen to customer inquiries and requests, ask questions to identify service needs, resolve concerns, and sell additional services when appropriate.
Estimate costs and completion times, and settle customer accounts.
Communicate work status to customers.
Coordinate repair activities to help ensure work is fixed right the first time and completed on time.
Obtain customers’ written approval on repair orders at write-up or when closing additional sales.
Inspect completed repair orders for proper completion, pricing accuracy, and legibility.
Meet or exceed add-on sales goals and OEM Customer Satisfaction Index expectations.
Deliver vehicles to customers in perfect condition.
Identify repeat and first-time customers and treat them accordingly.
Contact customers about service appointments and scheduled maintenance.
Answer incoming telephone calls promptly and courteously, making every effort to satisfy callers’ inquiries.
Document repair order changes.
Review repairs and associated charges with customers to ensure accuracy and avoid surprises.
Promptly address and resolve customer concerns and service follow-up issues.