Service Advisor-Volkswagen of Fort Myers

Sonic Automotive•Fort Myers, FL

1h•$65,000 - $110,000

About The Position

The Service Advisor schedules service appointments, gathers customer and vehicle information before arrival when possible, and greets customers in a timely and friendly manner. The advisor prepares accurate written estimates for labor and parts, establishes promised completion times, monitors repair progress, and communicates estimate or timing changes to customers. The advisor explains costs and time requirements and obtains authorization before additional repairs are performed. The role also includes test-driving vehicles or referring them to a test technician as needed, advising customers on vehicle care and manufacturer-recommended maintenance, and maintaining customer satisfaction and dealership productivity standards. The Service Advisor must follow applicable regulations and company safety procedures, including reporting accidents promptly.

Requirements

High school diploma or equivalent.
Ability to read and comprehend instructions and information.
Two years of experience in a dealership position.
General knowledge of vehicle mechanical operations.
Professional personal appearance.
Excellent oral and written communication skills.
Authorization to work in the USA.
Ability to perform duties and responsibilities safely.
Ability to pass pre-employment testing, including background checks, MVR, drug test, and credit report; valid driver license required.

Nice To Haves

ASE certification preferred.
Sales experience preferred.

Responsibilities

Schedule service appointments and obtain customer and vehicle data before arrival when possible.
Greet customers in a timely, friendly manner.
Provide complete and accurate written estimates for labor and parts and establish promised times.
Check repair progress throughout the day and contact customers about changes to estimates or promised times.
Explain cost and time requirements and obtain proper authorization before performing additional repairs.
Test-drive vehicles or refer them to a test technician as necessary.
Maintain a Customer Satisfaction Index rating at least comparable to the manufacturer, zone, or branch average.
Advise customers on vehicle care and manufacturer-specified maintenance using maintenance menus.
Maintain the dealership-prescribed standard for hours per customer repair order written.
Follow federal, state, and local regulations, including hazardous-waste disposal and OSHA right-to-know requirements.
Follow company safety policies and procedures and immediately report accidents to a manager or supervisor.