Automotive Customer Service Advisor

Pep Boys•Bakersfield, CA

4d•$17 - $20

About The Position

The Automotive Customer Service Advisor contributes to organizational growth through customer engagement, product and service knowledge, and follow-up at the service desk, on the sales floor, and at the register. The advisor serves as a first point of contact for customers, helps schedule appointments, understands customer needs, explains processes and timelines, and sells parts and services that help maintain vehicle performance. The role supports the organization and productivity of the service business through work orders, register transactions, vehicle inspections, and knowledge of service and replacement parts. It also includes performing express automotive services, maintaining a safe and organized shop, following company policies and procedures, and working with management to address customer issues and business opportunities. In designated locations, the advisor may also serve as a secondary key carrier and assist with opening and closing.

Requirements

High school diploma or equivalent.
Valid driver's license.
One year of related experience in an automotive service environment.
Basic knowledge of mathematical concepts, including addition, subtraction, multiplication, division, percentages, and fractions, and ability to apply mathematical formulas to calculate commissions and discounts.
Strong verbal communication skills.
Strong customer service skills.
Ability to work days, nights, weekends, and holidays.
Ability to frequently lift, carry, and place merchandise and supplies weighing up to 50 pounds without assistance.
Ability to stand and walk for long periods and frequently reach overhead and below the knees, including squatting, bending, stooping, kneeling, and twisting.
Ability to climb ladders to retrieve and stock merchandise.
Ability to communicate effectively in person, by telephone, or using telecommunications equipment.
Ability to enter and locate information on a computer, present information to small and large groups, and visually verify information, often in small print.
Ability to safely operate a motor vehicle.

Nice To Haves

One year of sales experience preferred.

Responsibilities

Serve as the first point of contact for customers by phone and in the store.
Engage customers, schedule appointments, build trust, understand needs, communicate processes and timelines, and sell appropriate parts and services.
Follow Company Customer Care standards to meet customer expectations.
Support service-business organization and productivity through work orders, register transactions, thorough vehicle inspections, and knowledge of services and replacement parts.
Assist with customer care, work orders, register transactions, facility maintenance, and Outside Purchase ordering under the direction of Management.
Follow cash, credit, check, refund, and return policies and work with management to respond to customer service issues, complaints, and business opportunities.
Perform and participate in express automotive services, including tire mounting, balancing, rotations and repairs; oil changes; fluid top-offs; lubrication; filter and bulb replacement; battery installation; starting and charging system testing; cosmetic car services; and vehicle inspections.
Promote and consistently execute safety procedures, including performing wheel torque and oil or fluid services according to standard operating procedures.
Partner with Management to maintain a safe and healthy work environment in compliance with applicable laws and company policies and procedures.
Communicate effectively with associates, management, and customers; interpret and retain information and apply knowledge appropriately.
Perform basic and detailed opening and closing responsibilities as a secondary key carrier in designated locations.
Maintain an organized and neat shop.
Follow company policies, procedures, and safety and environmental rules.
Perform other duties as assigned.