Service Center Advisor

Sapp Bros. • CLEARFIELD, PA

4d

About The Position

Sapp Bros., a growing chain of travel centers, is seeking an experienced Service Advisor for its dynamic diesel maintenance shop. The Service Center Advisor provides five-star customer service by greeting customers, assisting with vehicle inquiries, and writing service tickets. The role oversees the service process from initial contact through completion, building customer relationships and ensuring prompt, courteous, effective service while meeting or exceeding customer expectations. The role also supports safe shop operations, work-order management, inventory, over-the-counter sales, and fleet accounts.

Requirements

• Strong typing skills and ability to work with computer applications.
• Valid driver's license with a good driving record.
• Ability to perform basic math and use an adding machine.

Nice To Haves

• High school diploma, GED, or equivalent.
• At least 1 year of previous experience in a service advisor or service writer role.

Responsibilities

• Provide excellent customer service and build lasting customer relationships.
• Manage the service process from initial contact through completion.
• Ensure vehicles undergo lock-out/tag-out procedures for safety.
• Assign work orders to technicians and monitor job completion.
• Handle incoming calls professionally and efficiently.
• Complete work orders and assist with inventory management.
• Support over-the-counter sales and assist with fleet accounts.
• Perform daily cleaning duties and maintain a safe, organized work environment.
• Follow all safety procedures, including lock-out/tag compliance.

Benefits

• Competitive compensation and opportunities for career advancement.
• Professional development and opportunities for promotion from within.
• Medical, dental, vision, and life insurance.
• 401(k) with company match.
• Tuition assistance.
• Gym membership reimbursement.
• Employee discounts, including 25¢ off every gallon of gas and diesel.
• Supportive and positive work environment.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED