Service Center Advisor

Sapp Bros., Inc. • Harrisonville, MO

6d

About The Position

Sapp Bros., Inc. is seeking an experienced Service Writer to join its Service Writer team at a fast-paced diesel maintenance shop. The role provides customer service by greeting customers, answering questions about their vehicles, and preparing service tickets. The Service Writer communicates with customers throughout the maintenance process, works to exceed their expectations, and helps ensure efficient shop operations.

Requirements

• Experience with typing or keyboarding.
• Physical presence at the assigned work site is required.
• Valid driver's license with a good driving record.

Nice To Haves

• High school diploma, GED, or equivalent preferred.
• At least 1 year of related experience in a service advisor or service writer role preferred.
• Ability to perform basic math.
• Ability to use computer applications and adding machines.
• Good typing skills.

Responsibilities

• Build strong customer relationships and provide prompt, courteous, and effective assistance.
• Start Lock Out Tag Out procedures on vehicles receiving service and follow established safety guidelines, including 100% Lock Out Tag Out compliance.
• Communicate with customers from initial contact through completion of maintenance, ensuring their expectations are met or exceeded.
• Maintain and contribute to efficient throughput of assigned jobs.
• Operate daily functions to meet customer needs in a timely and efficient manner.
• Assign work orders to appropriately skilled technicians to ensure high-quality work.
• Handle incoming calls professionally and promptly to deliver 5 Star Service.
• Complete work orders properly.
• Help stock and count inventory.
• Assist with over-the-counter sales when needed.
• Help maintain fleet accounts.
• Perform daily cleaning duties.
• Perform parts deliveries and pickups.

Benefits

• Health insurance.
• Vision and dental insurance.
• Life and accident insurance.
• Short- and long-term disability.
• 401(k) with company match.
• Employee referral program.
• On-demand pay.
• Paid time off.
• Paid holidays.
• Uniform and footwear program.
• Employee assistance program.
• Gym membership reimbursement.
• Tuition reimbursement.
• Discounts on gasoline and diesel.
• Store and restaurant discounts.
• Career advancement opportunities, with promotion from within.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed