Caring Center Advisor
About The Position
Support members of a large health insurance provider by delivering customer service and benefit education. The role handles more than 60 inbound calls per day from members seeking assistance with insurance coverage, eligibility, and benefits. Advisors help members locate in-network providers, clinics, and specialists, including audiologists; explain relevant healthcare services and resources; and transfer callers to scheduling teams when appointment assistance is needed. The position also requires accurately documenting interactions and ensuring timely resolution of inquiries. This is a three-month contract based onsite in Eden Prairie, Minnesota. The schedule is Monday through Friday, with an eight-hour shift scheduled within the 7:00 a.m. to 7:00 p.m. window. Start date is after completion of the onboarding clearance process. Pay is $21.63 per hour.
Requirements
- High school diploma.
- At least 2 years of customer service experience in a call center environment.
Nice To Haves
- Previous healthcare experience.
Responsibilities
- Handle more than 60 inbound member calls per day about insurance coverage, eligibility, and benefits.
- Deliver customer service and educate members about their benefits.
- Help members locate in-network providers, clinics, and specialists, including audiologists.
- Guide members to healthcare services and resources based on their needs.
- Transfer members to appropriate scheduling teams when appointment assistance is required.
- Accurately document customer interactions and ensure timely resolution of inquiries.
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- Critical illness, accident, and hospital coverage
- 401(k) retirement plan with pre-tax and Roth post-tax contributions
- Voluntary life and AD&D insurance for employees and dependents
- Short- and long-term disability
- Health Spending Account (HSA)
- Transportation benefits
- Employee Assistance Program
- Time off or leave, including PTO, vacation, or sick leave
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What This Job Offers
Career Level
Entry Level
Education Level
High school or GED
