Travel Center Advisor
About The Position
Rick Steves’ Europe is seeking a Travel Center Advisor to serve as a frontline ambassador, providing expert travel advice, tour and product information, and personalized customer service. The role supports independent and tour-bound travelers by phone, email, social media, and in person at the Travel Center in Edmonds, Washington. Advisors also collaborate with product and inventory managers on order processing, purchase issues, and merchandise inventory tasks. This is a full-time, 40-hour-per-week hybrid position with three days in the office and two days remote. Scheduling is subject to manager approval and averages two Saturdays per month. Occasional overtime may be needed during peak periods, and special events may involve adjusted schedules or occasional travel. The position offers full benefits.
Requirements
- At least 2 years of experience in customer service, stakeholder engagement, or client-facing roles.
- Substantial European travel experience.
- Excellent verbal and written communication skills.
- Friendly, empathetic, and professional approach to customer support.
- Strong organizational skills and attention to detail.
- Ability to work independently and as part of a collaborative team.
- Comfort with technology and experience using POS systems, email platforms, and CRM tools.
- Proficiency in Microsoft Office Suite, including Word, Excel, Outlook, Teams, SharePoint, and OneDrive.
- Genuine passion for travel and alignment with Rick Steves’ Europe’s mission and values.
Nice To Haves
- Familiarity with Salesforce CRM and order management software.
Responsibilities
- Deliver outstanding customer service in person, by phone, email, and social media.
- Provide accurate, brand-aligned advice and information about European travel, tours, and products.
- Recommend retail products based on customer needs and process transactions, refunds, credits, and returns.
- Communicate professionally and positively in support of the company’s mission as travel teachers.
- Assist tour customers and the tour sales team during peak seasons.
- Stock and organize merchandise and create attractive retail and promotional displays.
- Resolve issues involving defective or lost merchandise by coordinating replacement orders.
- File claims and collaborate with shipping vendors as needed.
- Support department-wide projects and cross-functional initiatives.
- Identify customer pain points and work with team members to improve internal processes and service delivery.
- Assist with special events, including travel festivals, Tours 101, and Monday Night Travel; these may involve adjusted schedules, overtime, or occasional travel.
- Perform other duties as assigned.
Benefits
- Paid holidays (9).
- Paid vacation starting at 10 days.
- Sick leave based on Washington state laws.
- Medical, dental, and vision insurance plans.
- Long-term disability, short-term disability, life, and AD&D insurance.
- Access to an Employee Assistance Program (EAP).
- 401(k) with annual profit sharing.
- Discretionary bonuses.
- Tour and travel benefits.
- Employee merchandise discount.
- Education and health allowance.
- Tech and remote work equipment allowance.
- Strong emphasis on work/life balance.
- Relaxed culture and office atmosphere.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
