Travel Advisor

AAA • Boardman, OH

4d

About The Position

The Travel Advisor sells international and domestic travel products, including cruises, land packages, itineraries, air, car, and hotel arrangements. The role draws on travel knowledge gained through personal experience or educational study trips to make recommendations tailored to members’ expectations and to provide trip experiences that exceed them. The advisor builds long-standing member relationships and referral and repeat business, while identifying relevant cross-selling opportunities such as AAA Member Rewards Credit Card and identity theft referrals.

This is a sales- and service-focused position in a fast-paced environment. The successful candidate is organized, detail-oriented, able to multitask, comfortable navigating computers and various programs, and has strong written and oral communication skills. The role requires ongoing learning and availability to work most Saturdays and some evenings. Travel for training is required as part of the Travel Consultant Trainee program.

For candidates who progress, the position can offer a path toward leadership. Performance is evaluated in areas including sales, customer service, administration, operations, up-selling, cross-selling, and goal achievement; successful evaluations may lead to opportunities to grow into management. Training and career development are supported through The Auto Club University and paid educational study trips.

Requirements

• High school diploma.
• Ability to pass a comprehensive criminal background check and urine-sample drug screening.
• Passion for travel.
• Availability to work most Saturdays and some evenings.
• Sales drive and motivation to exceed goals.
• Ability to navigate multiple computer systems and web browsers, and use Microsoft Office.
• Typing speed of at least 30 words per minute.
• Strong organizational skills, attention to detail, and comfort handling paperwork.
• Ability to multitask in a fast-paced environment.
• Good written and oral communication skills.
• Interest and ability to participate in continuous learning.

Nice To Haves

• At least 2 years of successful retail sales or banking experience, or experience with a leisure travel agency, in a goal-oriented environment.

Responsibilities

• Sell international and domestic travel packages, including cruises, land packages, travel itineraries, air, car, and hotel arrangements.
• Share travel knowledge and expertise from personal experience and/or educational study trips.
• Develop long-standing relationships with members and build referral and repeat business.
• Recommend suitable travel options to tailor trips to members’ expectations and enhance their experience.
• Cross-sell relevant products, including the AAA Member Rewards Credit Card, and identify identity theft referral opportunities.
• Meet established production goals and demonstrate proficiency in sales, customer service, administrative and operational work, up-selling, and cross-selling.
• Complete the Travel Consultant Trainee program, including travel required for training.

Benefits

• Medical, dental, and vision coverage.
• 401(k) savings plan with company match.
• Tuition assistance.
• Floating holidays and PTO for community volunteer programs.
• Paid parental leave.
• Wellness programs.
• Employee discounts on membership, insurance, travel, entertainment, services, and more.
• Company-sponsored IATAN cards offering travel consultant discounts.
• Discounted personal travel opportunities.
• Corporate benefits for insurance products.
• Paid educational study trips.
• Quarterly incentives or bonuses for achieving established production tiers.
• Recognition programs and incentives that may include trips, cash, and prizes.
• Extensive training and career development through The Auto Club University.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED