Service Center Advisor

Sapp Bros. • HARRISONVILLE, MO

5d

About The Position

Sapp Bros., Inc. is seeking an experienced Service Writer to provide customer service in a fast-paced diesel maintenance shop. The Service Center Advisor greets customers, answers questions about their vehicles, writes service tickets, and communicates with customers from initial contact through completion of maintenance. The role focuses on building customer relationships, providing prompt and courteous assistance, and exceeding customer expectations. It also supports shop operations through work-order coordination, inventory tasks, over-the-counter sales, fleet-account support, cleaning, and parts deliveries and pickups.

Requirements

• Experience typing or keyboarding.
• Physical presence at the assigned work site.
• Valid driver's license and a good driving record.

Nice To Haves

• High school diploma, GED, or equivalent is preferred.
• At least one year of related experience as a service advisor or service writer is preferred.
• Basic math skills.
• Ability to use computer applications and adding machines.

Responsibilities

• Build strong customer relationships and provide prompt, courteous, and effective assistance.
• Start Lock Out Tag Out procedures on vehicles receiving work and comply fully with established safety guidelines.
• Communicate with customers throughout maintenance, from initial contact through completion, and strive to exceed their expectations.
• Maintain and contribute to efficient throughput of assigned jobs.
• Operate daily functions to meet customer needs in a timely and efficient manner.
• Assign work orders to appropriately skilled technicians to support high-quality work.
• Handle incoming calls professionally and promptly to deliver 5 Star Service.
• Complete work orders properly.
• Help stock and count inventory.
• Assist with over-the-counter sales when needed.
• Help maintain fleet accounts.
• Perform daily cleaning duties.
• Make parts deliveries and pickups.

Benefits

• Health insurance
• Vision and dental insurance
• Life and accident insurance
• Short- and long-term disability
• 401(k) with company match
• Employee referral program
• On-demand pay
• Paid time off
• Paid holidays
• Uniform and footwear program
• Employee assistance program
• Gym membership reimbursement
• Tuition reimbursement
• Discounts on gasoline and diesel
• Store and restaurant discounts
• Career advancement opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED