Service Center Advisor

Sapp Bros., Inc. • Lawrence Township, PA

5d

About The Position

Sapp Bros., a growing chain of travel centers, is seeking an experienced Service Advisor to join its dynamic diesel maintenance shop. The role provides five-star customer service by greeting customers, assisting with vehicle inquiries, and writing service tickets as needed. The advisor manages the service process from initial contact through completion, building customer relationships and ensuring expectations are met. The position emphasizes safety, professionalism, and the company’s mission of Blessing and Serving others. Full-time and part-time opportunities are available, including part-time evening work.

Requirements

• Strong typing skills and the ability to work with computer applications.
• A valid driver’s license with a good driving record.
• Ability to perform basic math and use an adding machine.

Nice To Haves

• High school diploma, GED, or equivalent.
• At least 1 year of previous experience in a service advisor or service writer role.

Responsibilities

• Provide excellent customer service and build lasting customer relationships.
• Manage the service process from initial contact through completion.
• Ensure vehicles undergo lock-out/tag-out procedures for safety.
• Assign work orders to skilled technicians and monitor job completion.
• Handle incoming calls professionally and efficiently.
• Complete work orders and assist with inventory management.
• Support over-the-counter sales and assist with fleet accounts.
• Perform daily cleaning duties and maintain a safe, organized work environment.
• Follow all safety procedures, including lock-out/tag compliance.

Benefits

• A $100 hiring bonus.
• Competitive pay and opportunities for career advancement.
• Promotion from within and pathways for professional development.
• Medical, dental, vision, and life insurance.
• 401(k) with company match.
• Tuition assistance.
• Gym membership reimbursement.
• Employee discounts, including 25¢ off every gallon of gas and diesel.
• Supportive and positive work environment.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED