Service Advisor Jobs

About The Position

Requirements

• High school diploma or GED equivalent is required.
• Three or more years of experience in Service Department operations is required.
• Strong leadership and customer service skills.
• Knowledge of John Deere and competitive products.
• Ability to communicate effectively verbally and in writing with individuals and groups.
• Ability to use standard desktop applications, such as Microsoft Office, and internet functions.
• Basic understanding of financial principles related to Service Department operations and ability to analyze and interpret internal reports.
• Excellent time-management skills to manage work orders in a high-volume shop.
• Reliable transportation.
• Must have and maintain a valid driver’s license.
• Must pass driving record (MVR), criminal history background, employment verification, and drug screening checks before starting employment.
• Ability to work extended hours and weekends.
• Ability to meet the described physical demands, including lifting up to 50 pounds frequently and 100 pounds occasionally.
• Ability to follow workplace safety requirements and use required personal protective equipment.

Nice To Haves

• Previous knowledge or experience with large agricultural equipment or commercial/turf equipment.
• Associate’s or bachelor’s degree.
• Management experience.
• Forklift license, or ability to obtain one.

Responsibilities

• Serve as the primary customer contact for the location’s Service Department.
• Assist with technical requests from service technicians and customers.
• Communicate with customers to schedule service, ensure inbound equipment is noted and tagged, and collect payment for services rendered.
• Help service technicians improve labor performance by assisting with inspections, moving equipment, procuring special tools, ordering and returning parts, providing technical advice, and scheduling internal and external training.
• Open work orders, look up or add job codes as directed by the Service Manager or Shop Foreman, and maintain work orders through closure and invoicing.
• Schedule and assign jobs and work areas to employees based on their skills and knowledge.
• Review work orders for completeness and accuracy before customer billing.
• Ensure departmental tools, equipment, and vehicles are in good working order.
• Work with technicians to accurately quote service work and sell needed repairs to customers.
• Submit service warranty and Product Improvement Program (PIP) claims within required timeframes to receive maximum credit.
• Develop, communicate, enforce, and monitor Service Department processes to support internal and external customer satisfaction.
• Participate in and lead designated accountability areas related to annual Service Department goals and budget, aligned with company financial and operational objectives.
• Occasionally help coordinate customer clinics, field days, and related promotional events.
• Assist with supervising and participating in staffing and employee development activities.
• Assist with managing Service Technicians and other Service Department staff in accordance with company policies and applicable laws.
• Perform other duties as required to support the success of AVE-PLP.