Customer Service Advisor

Guitar Center • Indianapolis, IN

4d

About The Position

The Customer Service Advisor is an entry-level role in Guitar Center’s Contact Center for people passionate about music and interested in starting a career in music retail. The role’s primary focus is helping customers feel valued, supported, and satisfied. Advisors are a first point of contact, answering questions and guiding customers as they explore musical instruments and gear. Sales are part of the work, but understanding customer needs and creating positive interactions are the primary priorities. Guitar Center is hiring a cohort of 22 full-time employees.

Requirements

• Strong communication skills and the ability to build rapport and positive customer connections.
• Customer-focused mindset and commitment to excellent service.
• Passion for music and a basic understanding of musical instruments and gear.
• Ability to learn quickly and remain productive in a fast-paced environment.
• Comfort using computers and digital communication tools.

Nice To Haves

• Education or experience in Music Technology, Audio Production, or Music Business.
• Previous experience in sales, customer service, or retail, especially in the music industry.

Responsibilities

• Serve as the first point of contact for customers, providing friendly, professional support by phone, email cases, and chat.
• Resolve customer concerns using company policies and procedures, product knowledge, and available empowerment rights.
• Understand customer needs through effective communication and guide customers to appropriate solutions.
• Build customer connections, aim to resolve issues in one call, and follow through on customer needs.
• Support sales goals through helpful customer interactions, strong communication, and product knowledge.
• Recommend relevant products that enhance customers’ musical experiences and satisfaction.
• Execute sales transactions accurately and efficiently.
• Develop and maintain knowledge of musical instruments, gear, accessories, new products, promotions, and industry trends.
• Participate in ongoing training and development related to product knowledge and customer experience.
• Use digital tools and platforms to communicate with customers and highlight product features and benefits.
• Accurately record customer interaction notes in Salesforce and OMS to support follow-up and service.
• Collaborate with team members, share knowledge, participate in team meetings, and contribute to a supportive work environment.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed