Service Advisor

Plaza Tire Service•Quincy, IL

23d•$50,000 - $80,000

About The Position

The Sales and Service Advisor is a key customer contact in an automotive retail service shop. The advisor greets customers, listens to their vehicle concerns, recommends appropriate products and services, and guides them through the service experience from check-in through checkout. The role suits someone interested in customer service, sales, and problem-solving in a fast-paced environment. Technician experience is not required; training is provided on products, services, and customer and store tools. The position involves working with customers, technicians, and store leadership to communicate service recommendations and costs, coordinate repairs, and maintain customer satisfaction. The work takes place in an automotive shop and retail service environment with exposure to noise, dust, fumes, lubricants, vapors, caustic materials, and temperature extremes. The role requires standing and walking, regular bending and kneeling, and lifting items weighing up to 70 pounds frequently.

Requirements

Customer-focused, organized, comfortable with sales conversations, and able to learn automotive products and services while managing multiple priorities professionally.
Professional appearance and ability to represent the brand positively with customers and teammates.
Strong customer service, communication, and active listening skills.
Ability to work in a process-driven environment and follow company service standards.
Ability to learn and use point-of-sale systems, Digital Vehicle Inspection tools, customer records, scheduling tools, and other store technology.
Ability to explain recommendations, estimates, timelines, warranties, and declined work clearly and professionally.
Ability to manage competing priorities in a fast-paced environment.
Valid driver’s license and successful completion of a Motor Vehicle Records check.
Ability to work a flexible schedule, including weekends as needed.
Must be at least 18 years old.

Nice To Haves

Previous Service Advisor experience or other retail automotive sales experience.
Basic knowledge of automotive products and services, including tires, brakes, batteries, alignments, maintenance intervals, and common repair categories.
ASE Certified Service Consultant Certification, or ability to obtain it within 90 days of hire.
State Inspector License where applicable, or ability to obtain it within 30 days of hire if required by the store.
High school diploma or equivalent.

Responsibilities

Greet customers in person and by phone, listen to their needs, and establish trust.
Review vehicle history, Digital Vehicle Inspection results, and technician findings to recommend suitable products and services.
Explain maintenance, repair, tire, warranty, and financing options clearly.
Prepare accurate estimates, work orders, and invoices using the point-of-sale system.
Keep customers informed about service status, timing, and costs.
Coordinate with technicians and store leadership to manage workflow and keep repairs on track.
Schedule appointments, confirm parts availability, and follow checkout procedures, including reviewing completed and declined work.
Make post-service follow-up calls to check satisfaction and encourage return visits.
Help keep the store clean, safe, and ready for customers; follow safety procedures and use required PPE.
Work a flexible schedule, including weekends as needed, and uphold company values and policies.