Service Advisor Jobs

About The Position

Requirements

• Customer-focused, organized, comfortable with sales conversations, and able to learn automotive products and services while managing multiple priorities professionally.
• Professional appearance and ability to represent the brand positively with customers and teammates.
• Strong customer service, communication, and active listening skills.
• Ability to work in a process-driven environment and follow company service standards.
• Ability to learn and use point-of-sale systems, Digital Vehicle Inspection tools, customer records, scheduling tools, and other store technology.
• Ability to explain recommendations, estimates, timelines, warranties, and declined work clearly and professionally.
• Ability to manage competing priorities in a fast-paced environment.
• Valid driver’s license and successful completion of a Motor Vehicle Records check.
• Ability to work a flexible schedule, including weekends as needed.
• Must be at least 18 years old.

Nice To Haves

• Previous Service Advisor experience or other retail automotive sales experience.
• Basic knowledge of automotive products and services, including tires, brakes, batteries, alignments, maintenance intervals, and common repair categories.
• ASE Certified Service Consultant Certification, or ability to obtain it within 90 days of hire.
• State Inspector License where applicable, or ability to obtain it within 30 days of hire if required by the store.
• High school diploma or equivalent.

Responsibilities

• Greet customers in person and by phone, listen to their needs, and establish trust.
• Review vehicle history, Digital Vehicle Inspection results, and technician findings to recommend suitable products and services.
• Explain maintenance, repair, tire, warranty, and financing options clearly.
• Prepare accurate estimates, work orders, and invoices using the point-of-sale system.
• Keep customers informed about service status, timing, and costs.
• Coordinate with technicians and store leadership to manage workflow and keep repairs on track.
• Schedule appointments, confirm parts availability, and follow checkout procedures, including reviewing completed and declined work.
• Make post-service follow-up calls to check satisfaction and encourage return visits.
• Help keep the store clean, safe, and ready for customers; follow safety procedures and use required PPE.
• Work a flexible schedule, including weekends as needed, and uphold company values and policies.

Benefits

• Competitive pay with bonus or commission opportunities
• Paid training and hands-on development
• Medical benefits
• Dental benefits
• Vision benefits
• Paid time off
• Employee discounts
• Career advancement opportunities