Service Advisor
About The Position
Prestige Toyota of Ramsey is hiring a Service Advisor for an on-site position in Ramsey, New Jersey. The Service Advisor initiates automotive services and repairs, identifies vehicle performance problems and customer service requests, verifies warranty and service contract coverage, and develops estimates. This role serves as the liaison between customers and technicians, ensuring each understands the requested and recommended work. The position reports to the Service Manager and requires open availability, including Saturdays. Estimated annual earnings are $75,000–$150,000. Compensation is performance-driven and may include short- and/or long-term incentives, including commissions on individual sales and gross profit, and bonuses based on manufacturer approvability, customer-pay labor per repair order, and flat-rate hours. Actual pay may vary based on skills, experience, job-related knowledge, incentives, and location.
Requirements
- High school graduate or equivalent.
- Must be at least 18 years old.
- Valid driver's license in the state of residence and an acceptable driving record.
- Team player focused on providing exemplary customer service.
- Basic mechanical understanding of an automobile.
Nice To Haves
- Previous Service Advisor experience.
- Three or more years of experience as an automotive technician.
Responsibilities
- Initiate automotive services and repairs, identify vehicle performance problems and service requests, verify warranty and service contract coverage, and develop estimates.
- Act as the liaison between customers and technicians, ensuring technicians understand customer needs and customers understand needed and recommended services or repairs.
- Develop estimates by costing materials, supplies, and labor, and calculate customer payments, including deductibles.
- Prepare repair orders, obtain approval signatures, and enter repair orders into the service database system.
- Communicate additional repair and service needs to customers based on vehicle inspections.
- Administer manufacturer warranties for qualifying vehicle repairs.
- Keep customers informed about service specials, completion times, and service expenses.
- Maintain customer records.
Benefits
- Competitive pay
- Medical, dental, and vision plans
- Paid holidays and PTO
- Short- and long-term disability
- Paid life insurance
- 401(k) retirement plan
- Employee stock purchase plan
- Lithia Learning Center
- Vehicle purchase discounts
- Wellness programs
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
