(USA) Tire and Battery Service Advisor

Walmart•Saint Clairsville, OH

23d•$19 - $27•Onsite

About The Position

The Tire and Battery Service Advisor provides member service and supports sales and service operations in the Tire and Battery Center (TBC). The role monitors tire and battery orders, helps members arrange installation appointments, communicates lead-time changes and cancellations, and suggests alternatives for installation or tire fitments. It assists members with tire maintenance and repair services and recommends suitable products using Sam’s Garage, product knowledge, and reference materials. The advisor maintains a safe, organized, stocked, and properly merchandised sales floor; handles merchandise presentation and related claims, returns, shrink, and damages; and operates TBC equipment and point-of-sale systems. The role triages and prioritizes service-bay workflow, uses digital tools to support operations, and promotes TBC products and services. It also models high-quality service, supports and trains team members, completes service requests and documentation, and follows company policies, safety requirements, and applicable laws and regulations. The position requires a valid state-issued driver’s license and that the applicant be at least 18 years old. The hourly wage range is $19.00 to $27.00, with possible premiums of $0.35 to $3.00 per hour in specified circumstances. The primary location is 50555 Valley Plaza Dr, Saint Clairsville, Ohio. Sam’s Club describes benefits including health coverage, financial benefits, paid time off, disability coverage, discounts, education assistance, and other programs; eligibility and terms vary.

Requirements

Valid state-issued driver’s license.
Must be at least 18 years of age.

Nice To Haves

Auto service industry experience.
Retail experience.

Responsibilities

Maintain facility and sales-floor safety by following safety policies, conducting safety sweeps, handling forklifts and hazardous materials properly, following steel standards, and correcting or reporting unsafe conditions.
Keep the TBC sales floor organized, stocked, zoned, and merchandised according to company policies, including proper handling of claims, returns, shrink, and damaged goods.
Stock merchandise; set up, clean, and organize displays; remove damaged goods; sign and price merchandise; and secure fragile and high-shrink items.
Monitor tire and battery orders, assist members with installation appointments, communicate lead-time changes and cancellations, suggest alternatives, and assist with tire maintenance and repair services.
Greet members, identify their needs, recommend suitable tire and battery products, explain warranties, support purchasing and service decisions, and resolve concerns.
Promote TBC merchandise and services and collaborate with associates across the club to increase member awareness of TBC offerings and value.
Triage and prioritize service-bay workflow using Sam’s Garage, appointment and service requirements, and queue status; make recommendations to the TBC Team Lead or Technicians to meet service needs.
Use knowledge of safety and compliance protocols, tire and battery industry guidelines, service standards, equipment operations, TPMS, product specifications, seasonality, point-of-sale systems, and selling techniques.
Use digital tools and handheld devices to plan sales, improve the service experience, make real-time decisions, access product and training information, and encourage team adoption of tools.
Model high-quality member service, develop and influence team members, identify roadblocks, and assist with training.
Complete vehicle service requests and tests; operate TBC equipment safely; receive, store, and dispose of merchandise and supplies; and complete and maintain required documents.
Operate hardware such as cash registers and process purchases, payments, returns, refunds, and exchanges according to applicable procedures.
Follow company policies, procedures, ethics, and integrity standards, including using the Open Door Policy and implementing related action plans.
Complete assignments and priorities by coordinating with managers, coworkers, customers, and business partners; communicating progress; addressing improvement opportunities; and adapting to change and feedback.
Build trusting team relationships, communicate positively, help develop and mentor others, and support a workplace where associates feel respected and included.
Follow TBC safety and security guidelines and applicable laws and regulations; provide accurate service information; meet member needs in a timely manner; report complaints, hazards, and problems; and use equipment and supplies correctly.
Follow point-of-sale procedures and applicable laws and regulations, help members with payment methods, return policies, and item locations, complete sales promptly, and report complaints, shrink issues, and other problems.

Benefits

Medical, vision, and dental coverage.
401(k), stock purchase, and company-paid life insurance.
Paid time off, parental leave, family care leave, bereavement leave, jury duty leave, and voting leave.
Short-term and long-term disability coverage.
Company discounts.
Military Leave Pay.
Adoption and surrogacy expense reimbursement.
Live Better U company-paid education benefit, including eligible tuition, books, and fees for programs ranging from high school completion to bachelor’s degrees, English Language Learning, and short-form certificates.
Performance-based bonus awards.
Possible hourly premiums of $0.35 to $3.00 in specified circumstances.