Express Service Advisor-Minnetonka Subaru

Morrie's Auto Group • Minnetonka, MN

1d • $60,000 - $80,000

About The Position

Morrie's Auto Group is hiring an Express Service Advisor at Morrie's Minnetonka Subaru in Minnetonka, Minnesota. The advisor welcomes customers, gathers information about customer concerns and vehicles, and coordinates repair work by obtaining approval, providing estimates and expected completion times, and keeping customers updated. The role also involves explaining maintenance recommendations, work performed, charges, and coverage; addressing minor complaints; and supporting the service manager as needed. The position is full-time, with a listed salary range of $60,000–$80,000 per year, base plus commission. Morrie's Auto Group describes itself as a privately owned dealership group with 30 stores across Minnesota, Wisconsin, Michigan, and Illinois, and highlights employee development, potential advancement into management, benefit options, and an inclusive culture.

Requirements

• Problem-solving skills.
• Strong verbal and written communication skills.
• Professional personal presentation.
• Strong organizational skills.

Nice To Haves

• CDK experience is preferred but not required.

Responsibilities

• Greet customers; listen to their description of the problem; and obtain customer and vehicle information.
• Inspect vehicles for bodywork needs and notify customers when work is needed.
• Obtain customer agreement before repairs, explain the cost estimate, and provide an approximate completion time.
• Advise customers on vehicle care and the value of maintenance according to manufacturer specifications, using maintenance menus.
• Handle minor customer complaints and misunderstandings.
• Track repair-order progress during the day and contact customers by telephone about estimate or promised-time changes.
• Handle telephone inquiries and promptly return phone messages.
• Deliver vehicles to customers, answer questions, review work performed, and explain charges and coverage.
• Refer vehicle-sales leads and prospects to the new and pre-owned sales departments.
• Assist the service manager as necessary.
• Follow company safety procedures to avoid exposure to fumes, dirt, dust, and harsh chemicals.

Benefits

• 401(k) and Roth IRA programs with a 4% company match.
• Medical coverage through BCBS, with access to its biggest network.
• HSA and copay plan options.
• Dental and vision coverage.
• PTO accrual starting at two weeks.
• Free life insurance for all employees.
• AD&D, short- and long-term disability coverage, and voluntary life insurance.
• Flexible spending plans.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed