(USA) Tire and Battery Service Advisor

Walmart • Roseville, MI

23d • $19 - $27 • Onsite

About The Position

The Tire and Battery Service Advisor supports daily operations in the Tire and Battery Center (TBC), providing members with product recommendations, tire and battery service assistance, appointment support, and a high-quality service experience. The role monitors tire and battery orders, communicates changes or cancellations, helps members identify installation options, and assists with tire maintenance and repair services.

The advisor maintains a safe, organized, stocked, and properly merchandised sales floor; presents and secures merchandise; and handles claims, returns, shrink, and damaged goods according to company policies. The position triages and prioritizes work in service bays, coordinates with the TBC Team Lead and technicians, uses Sam’s Garage and other reference materials to recommend products and services, and operates service equipment and Point-of-Sale systems.

The role also supports sales and service performance, uses digital tools and handheld devices, assists with team development and training, completes vehicle service requests and required documentation, and follows company policies, safety requirements, applicable laws, and standards of ethics and integrity. The advisor is expected to demonstrate professionalism, empathy, teamwork, and a commitment to serving members and improving the workplace.

Requirements

• Valid state-issued driver’s license.
• Must be 18 years of age or older.

Nice To Haves

• Auto service industry experience.
• Retail experience.

Responsibilities

• Maintain facility and sales-floor safety by following safety policies, conducting regular safety sweeps, handling forklifts and hazardous materials properly, following company steel standards, and correcting or reporting unsafe conditions.
• Keep the Tire and Battery Center sales floor organized, stocked, zoned, and merchandised according to company policies; properly handle claims, returns, shrink, and damaged goods.
• Stock merchandise; set up, clean, and organize displays; remove damaged goods; sign and price merchandise; and secure fragile and high-shrink merchandise.
• Monitor tire and battery orders daily, help members with installation appointments, communicate lead-time changes and cancellations, suggest alternatives, and assist with tire maintenance and repair services.
• Greet members, identify their needs, provide product and service recommendations, explain warranties, support purchasing and service decisions, and resolve concerns professionally and empathetically.
• Use Sam’s Garage, product knowledge, and reference materials to recommend suitable tire and battery products and help members receive appropriate service and value.
• Promote TBC merchandise and services and collaborate with associates across the club to increase member awareness.
• Triage and prioritize service-bay workflow by reviewing waiting members, service requirements, and appointment timing; reprioritize work and make recommendations to the TBC Team Lead or technicians as needed.
• Apply knowledge of safety and compliance protocols, tire and battery industry guidelines, service standards, equipment operations, TPMS, product specifications, seasonality, Point-of-Sale systems, and selling techniques.
• Use digital tools and handheld devices to plan sales, improve the service experience, make real-time business decisions, access product and training information, and encourage adoption of new tools.
• Model high-quality member service, advocate for the TBC experience, identify roadblocks, and assist with training and developing team members.
• Complete vehicle service requests and tests; operate TBC equipment safely; receive, store, and dispose of merchandise and supplies; and complete and maintain required documents.
• Operate hardware such as cash registers and process purchases, payments, returns, refunds, and exchanges using applicable procedures.
• Follow company policies, procedures, ethics standards, and the Open Door Policy; complete work assignments, communicate progress, collaborate with relevant partners, and identify improvement opportunities.
• Demonstrate respect, integrity, customer and member service, teamwork, continuous improvement, and adaptability.
• Follow TBC safety, security, legal, service, product-information, complaint-reporting, equipment-use, and documentation requirements.
• Follow Point-of-Sale procedures to prevent shrink and comply with applicable laws; assist members with payment methods, return policies, and item locations; process sales promptly; and report complaints or issues.

Benefits

• Competitive pay and performance-based bonus awards.
• Medical, vision, and dental coverage.
• 401(k), stock purchase, and company-paid life insurance.
• Paid time off, parental leave, family care leave, bereavement leave, jury duty leave, and voting leave; PTO and/or PPTO may be used for vacation, sick leave, holidays, or other purposes, subject to classification and length of employment.
• Short-term and long-term disability.
• Company discounts.
• Military Leave Pay.
• Adoption and surrogacy expense reimbursement.
• Live Better U company-paid education benefits, including programs from high school completion through bachelor's degrees, English Language Learning, and short-form certificates; tuition, books, and fees are covered for eligible associates.
• Hourly wage range of $19.00 to $27.00, with possible premiums of $0.35 to $3.00 per hour in specified circumstances.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed