(USA) Tire and Battery Service Advisor

Walmart • Shenandoah, TX

5d • Onsite

About The Position

The Tire and Battery Service Advisor supports the Tire and Battery Center (TBC) by providing member service and product recommendations, managing service appointments and workflow, maintaining merchandise presentation, and following safety and operational standards. The role monitors tire and battery orders, communicates changes and cancellations, assists with installation appointments and tire maintenance or repairs, and recommends suitable products and services using Sam’s Garage, product knowledge, and reference materials.

The advisor helps prioritize service-bay work based on service requirements, appointment schedules, waiting members, and time needed. They operate TBC equipment safely, complete vehicle service requests and tests, handle merchandise and supplies, maintain required documentation, and process purchases and other point-of-sale transactions. The role also promotes TBC offerings, supports and trains team members, uses digital tools, and models high-quality service and the company’s values.

The position is located at the Sam’s Club at 19091 Interstate 45 S, Shenandoah, Texas. The hourly wage range is $19.00 to $27.00, with possible premiums of $0.35 to $3.00 per hour in specific circumstances. Walmart and its subsidiaries maintain a drug-free workplace and prohibit illegal drug and alcohol use on the job.

Requirements

• Valid state-issued driver's license.
• At least 18 years of age.

Nice To Haves

• Experience in the auto service industry.
• Retail experience.

Responsibilities

• Maintain facility and sales-floor safety by following safety policies, conducting safety sweeps, handling forklifts and hazardous materials properly, complying with steel standards, and correcting or reporting unsafe conditions.
• Keep the TBC sales floor organized, stocked, zoned, and merchandised; handle claims, returns, shrink, and damages according to company policies.
• Stock and present merchandise, set up and maintain displays, remove damaged goods, sign and price products, and secure fragile or high-shrink merchandise.
• Monitor tire and battery orders and assist members with installation appointments; communicate lead-time changes and cancellations and suggest alternatives.
• Assist members with tire maintenance and repair services and recommend appropriate tire and battery products, warranties, and services.
• Greet members, identify their needs, support purchase and service decisions, and resolve concerns with professionalism and empathy.
• Promote TBC merchandise and services, collaborate with associates, and model high-quality member service.
• Triage and prioritize service-bay workflow using Sam’s Garage, service queues, appointment needs, and service time requirements; recommend reprioritization to the TBC Team Lead or technicians as needed.
• Apply knowledge of safety and compliance protocols, industry guidelines, service standards, equipment operations, TPMS, product specifications, seasonality, point-of-sale systems, and selling techniques.
• Use digital tools and handheld devices to plan sales, improve service, make business decisions, access product and training information, and encourage adoption of new tools.
• Help train, develop, and mentor team members and identify or address roadblocks.
• Complete vehicle service requests and tests, operate TBC equipment safely, receive, store, and dispose of merchandise and supplies, and maintain required documentation.
• Operate hardware such as cash registers and process purchases, payments, returns, refunds, and exchanges according to applicable procedures.
• Follow company policies, procedures, ethics standards, and integrity expectations; use the Open Door Policy and complete assignments while communicating progress and adapting to feedback and change.
• Build respectful, trusting, and inclusive working relationships; support team performance and recognize others’ contributions.
• Follow TBC and point-of-sale safety, security, legal, shrink-prevention, and service procedures; provide accurate information, report complaints and hazards, and complete member sales in a timely manner.

Benefits

• Medical, vision, and dental coverage.
• 401(k).
• Stock purchase program.
• Company-paid life insurance.
• Paid time off, including PTO and/or PPTO for vacation, sick leave, holidays, or other purposes.
• Parental leave, family care leave, bereavement leave, jury duty leave, and voting leave.
• Short-term and long-term disability.
• Company discounts.
• Military Leave Pay.
• Adoption and surrogacy expense reimbursement.
• Live Better U company-paid education program, covering tuition, books, and fees for eligible programs.
• Performance-based bonus awards.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed