(USA) Tire and Battery Service Advisor

Sam's East•Mckinney, TX

11d•Onsite

About The Position

The Tire and Battery Service Advisor provides member service and supports sales and service operations in the Tire and Battery Center (TBC). The role helps members select suitable tires and batteries, explains warranties, assists with installation appointments, tire maintenance and repair services, and communicates order changes or alternatives. The advisor monitors and prioritizes service workflow, coordinates with TBC team members, and uses Sam’s Garage, product knowledge, reference materials, and technology to support member decisions and efficient service. The position maintains a safe, organized, stocked, and properly merchandised sales floor; handles merchandise, returns, claims, shrink, and damages; operates TBC equipment safely; completes vehicle service requests and required documentation; and processes member purchases, payments, returns, refunds, and exchanges. The advisor follows company policies, safety and compliance requirements, service standards, and ethical expectations, while contributing to a respectful, inclusive, collaborative team and helping train and develop team members.

Requirements

Valid state-issued driver's license.
Must be 18 years of age or older.

Nice To Haves

Auto service industry experience.
Retail experience.

Responsibilities

Maintain facility and sales floor safety by following safety policies, conducting safety sweeps, handling forklifts and hazardous materials properly, complying with steel standards, and correcting or reporting unsafe situations.
Keep the TBC sales floor organized, stocked, zoned, and merchandised according to company policies, including proper handling of claims, returns, shrink, and damaged goods.
Stock merchandise; set up, clean, and organize displays; remove damaged goods; sign and price merchandise; and secure fragile and high-shrink merchandise.
Monitor tire and battery orders and assist members with installation appointments.
Communicate order lead-time changes and cancellations, and suggest alternatives for installation or tire fitments.
Assist members with tire maintenance and repair services.
Greet members, identify their needs, recommend products and services, assist with purchasing and service decisions, and resolve concerns.
Use Sam’s Garage, product knowledge, and reference materials to recommend appropriate tire and battery products, explain warranties, and support service value.
Promote TBC merchandise and services and collaborate with associates across the club to increase member awareness.
Triage and prioritize service-bay workflow based on waiting members, service queues, and estimated service times; recommend reprioritization to the TBC Team Lead or technicians as needed.
Use digital tools and handheld devices to plan sales, improve service, make real-time business decisions, access product and training information, and encourage adoption of new tools.
Model high-quality member service and support the member experience in the TBC.
Help train, develop, and mentor team members, and assist with roadblocks.
Complete vehicle service requests and tests; operate TBC equipment properly and safely; receive, store, and dispose of merchandise and supplies; and complete and maintain required documents.
Operate hardware such as cash registers and process purchases, payments, returns, refunds, and exchanges according to applicable procedures.
Follow company policies, procedures, ethical standards, and the Open Door Policy; complete work assignments, communicate progress, collaborate with stakeholders, and recommend improvements.
Demonstrate respectful, inclusive, ethical, customer-focused, collaborative, and continuous-improvement behaviors.
Follow TBC safety, security, legal, and service guidelines; provide accurate information; meet member needs in a timely manner; and report complaints, hazards, and product or work-area problems.
Follow point-of-sale procedures to prevent shrink and comply with applicable laws; assist members with payment methods, return policies, and item locations; and report complaints, shrink issues, and problems.

Benefits

Medical, vision, and dental coverage.
401(k), stock purchase, and company-paid life insurance.
Paid time off, parental leave, family care leave, bereavement leave, jury duty leave, and voting leave.
PTO and/or PPTO that may be used for vacation, sick leave, holidays, or other purposes.
Short-term and long-term disability.
Company discounts.
Military Leave Pay.
Adoption and surrogacy expense reimbursement.
Company-paid education benefits through Live Better U, including programs from high school completion to bachelor's degrees, English Language Learning, and short-form certificates.
Performance-based bonus awards.